Lani Milton
Jacksonville,FL
Summary
Dynamic Global Account & Operations Manager at BCD M&E, adept at driving strategic meetings management and fostering cross-functional leadership. Achieved significant client retention and growth by aligning stakeholder objectives and optimizing resource allocation, overseeing $13M in annual expenditures while enhancing operational efficiencies through data analysis and reporting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Global Account & Operations Manager
BCD M&E
11.2022 - Current
-Transform meeting & event operations through strategy, partnership & operational excellence.
-Lead cross functional teams & regional partners to develop & maintain relationships aligning services with business objectives
- Identify growth opportunities within account and support business development.
-Stewardship of SOP development & ongoing efficiencies
-Ownership of talent acquisition for team growth
- Proactively monitor teams performance against established SLAs and provide monthly reports on outcomes
- Manage and mentor a team responsible for administering $13M in annual expenditures, ensuring optimal resource allocation and cost efficiency
Education
Bachelor of Science - Recreation & Leisure Administration
Florida State University
Tallahassee, FLSkills
- Strategic Meetings Management
- Cross- functional Leadership
- Client Retention & Growth
- Stakeholder Alignment
- Data Analysis & Reporting
Certification
CMP Certification- current
Timeline
Global Account & Operations Manager
BCD M&E
11.2022 - Current
Bachelor of Science - Recreation & Leisure Administration
Florida State University