Lani Nguyen
Victoria's Secret & PINK
Grand Ledge,MI
1
Certification
3
years of professional experience
Skilled shift lead with more than 1 year of experience in the food service industry, adept at managing operations and delivering exceptional customer service. Proven ability to handle phone and online orders efficiently while maintaining a clean and organized environment. Currently pursuing a degree in Biology, demonstrating a commitment to continuous learning and professional development.
Developed skills in equipment maintenance and logistical coordination within dynamic environment, looking to transition into new field. Proven ability to manage inventory and optimize operational efficiency. Dedicated to leveraging these transferable skills in new and challenging role.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Work History
Team Equipment Manager
9 Months- Managed equipment inventory and maintenance schedules to ensure optimal performance for all hockey operations.
- Coordinated the setup and breakdown of equipment for practices and games, ensuring readiness for athletes.
- Oversaw equipment distribution and collection, maintaining accountability and proper care of gear used by players.
- Developed procedures for tracking equipment usage, improving accuracy in inventory management and reporting.
- Collaborated with coaching staff to assess equipment needs, facilitating timely procurement of necessary items.
- Implemented best practices for equipment storage solutions, maximizing space utilization while ensuring accessibility.
- Maintained clean and organized facilities.
- Performed equipment maintenance and repairs.
- Cleaned and washed uniforms and other equipment.
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Inventoried and loaded supplies for travel.
Sales Associate
11 Months- Provided exceptional customer service, enhancing shopping experiences and driving brand loyalty.
- Collaborated with team members to achieve daily sales targets and foster a positive work environment.
- Resolved customer inquiries and concerns efficiently, maintaining high satisfaction rates and repeat business.
- Utilized point-of-sale systems for processing transactions accurately and managing cash registers effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Bobarista
1 Year 4 Months- I was a shift lead which replaced the manager position at the time of me working there.
- Assisted in training new staff on beverage preparation techniques and customer service protocols.
- Created biweekly work schedules
- Prepared high-quality bubble tea beverages following standardized recipes and procedures.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of work area to adhere to health and safety standards.
- Monitored inventory levels, conducting regular stock checks to ensure product availability.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
- Implemented feedback from customers to improve menu offerings and overall customer experience.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Master of Science - Biology
High School Diploma
Skills
Food safety
Barista experience
Customer service
Food service
Basic math
Inventory supervision
Equipment maintenance
Inventory and restocking
Crew supervision
Teamwork and collaboration
Problem-solving skills
Multitasking
Positive attitude
Teamwork
Employee training
Customer service focus
Accomplishments
- Supervised team of over 20 members.
- Efficiently managed equipment for high stake games (nationals, play offs, etc.)
- Training others in skilled tasks
- Brought in 5 new credit card members in the span of a week
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of new store management .
Certification
- First Aid and emergency certified
- CPR certified
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Team Equipment Manager
Adrian College ACHA Hockey
09.2025 - CurrentRead More
Sales Associate
Victoria's Secret & PINK
07.2025 - CurrentRead More
Bobarista
Ding Tea-East Lansing, MI
12.2023 - 04.2025Read More
Adrian College
Master of Science from Biology
Read More
Grand Ledge High School
High School Diploma
Read More