LANIA COOPER
Leland,NC
Summary
Detail-oriented professional skilled in customer service, cash handling, and delivery operations. Specializes in process optimization to enhance efficiency and ensure financial accuracy. Experienced long-distance driver with a strong commitment to transporting goods securely and on time, knowledgeable in DOT regulations and safe driving techniques.
Overview
1
1
Certification
7
7
years of professional experience
Work History
OTR Truck Driver
Schneider
West Memphis, Arkansas
10.2025 - 07.2026
- Operated long-haul trucks across designated routes efficiently.
- Conducted pre-trip and post-trip inspections for safety compliance.
- Maintained accurate logbooks and delivery records for regulatory requirements.
- Communicated with dispatch regarding route changes and delivery updates.
- Engaged with dispatchers to receive timely delivery instructions. with dispatchers to receive instructions about deliveries or pick-ups.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Managed shipping documents to ensure compliance with regulations., customer documents, and daily logs to maintain accurate records.
- Practiced safe, courteous and defensive driving to avoid causing accidents and to maintain positive public image toward company named on truck.
- Demonstrated strong customer service skills during deliveries and pickups.
CAGE CASHIER II
Beau Rivage
05.2022 - 10.2025
- Facilitated cash exchanges, directly contributing to guest satisfaction and operational efficiency.
- Maintain cash drawer balance, reducing discrepancies through vigilant monitoring.
- Streamlined cash handling procedures, resulting in noticeable improvements in transaction speed and overall guest satisfaction.
- Enhanced customer verification processes, reducing wait times and improving transaction accuracy.
- Streamlined customer verification process at point of sale, enhancing transaction accuracy and reducing wait times.
- Executed thorough audits of cash transactions, identifying discrepancies and implementing corrective measures for enhanced financial accuracy.
- Monitored cash flow trends to identify patterns, enabling proactive adjustments that improved operational efficiency and service delivery.
- Fostered a collaborative environment with the cash vault team, ensuring timely cash availability and enhancing guest experience.
- Maintained meticulous records of all transactions, ensuring compliance with financial regulations and strengthening operational integrity.
DELIVERY EXPERT
DoorDash
Mississippi
05.2022 - 10.2025
- Coordinated deliveries, optimizing routes to enhance efficiency and customer satisfaction.
- Engaged with customers, resolving issues to improve satisfaction and foster loyalty.
- Implement digital tracking, reducing errors and improving operational efficiency.
- Maintain delivery logs and vehicle records, ensuring compliance and safety.
- Delivered services for local businesses, connecting them with customers in the community.
TEACHER ASSISTANT
MVSU English Department
Itta Bena, Mississippi
01.2020 - 05.2020
- Tutored students in writing, boosting their performance and confidence.
- Facilitated peer tutoring sessions in the Writing Center, leading to noticeable improvements in student writing skills and academic performance.
- Oversaw classroom activities to maintain order and enhance student participation.
- Supported professors in grading to uphold academic integrity and streamline assignment processing.
- Assessed student assignments thoroughly to ensure grading accuracy and delivered constructive feedback for ongoing improvement.
- Facilitated interdepartmental communication, enhancing campus operations.
DELIVERY EXPERT
Domino's
Moss Point, Mississippi
- Enhanced delivery efficiency by implementing optimized routing strategies, leading to improved customer satisfaction and timely service.
- Ensured timely deliveries, enhancing customer satisfaction and fostering repeat business.
- Coordinated with kitchen team to streamline service and expedite delivery process.
- Conducted thorough vehicle inspections to assess safety and performance, ensuring safety and operational efficiency.
- Managed cash transactions accurately, supporting financial integrity and operational reliability.
CUSTOMER SERVICE REPRESENTATIVE
Chevron
Moss Point, Mississippi
- Provided exceptional customer service, fostering positive interactions that strengthened brand loyalty and trust among customers.
- Cultivated strong customer relationships through personalized service, significantly enhancing loyalty and brand reputation.
- Enhanced customer service interactions, creating a welcoming environment that fostered loyalty and repeat business.
- Ensured precise cash management, minimizing errors and enhancing financial accuracy.
- Maintained organized storefronts, increasing product visibility and contributing to sales growth.
Education
BACHELOR OF ARTS - ENGLISH
Mississippi Valley State University
Itta Bena05-2020
Skills
- Delivery Operations
- Route optimization
- Customer Service
- Cash Handling
- Time Management
- Teaching
- Tutoring
- Writing
- Editing
- Communication
- Leadership
Certification
- MGM Resorts International Career Development Program
- Jump Start
Languages
English, Native
Affiliations And Leadership
- National Council of Negro Women
- SGA Representation, Student Support Services Coalition
- Sigma Tau Delta English Honor Society
- Treasurer, Junior Class Representative
- English Club
- Ambassador, Student Leadership & Engagement
- Secretary, Student Support Services Coalition
- National Society for Leadership & Success
- Secretary, Alpha Lambda Delta Honor Society
Timeline
OTR Truck Driver
Schneider
10.2025 - 07.2026
CAGE CASHIER II
Beau Rivage
05.2022 - 10.2025
DELIVERY EXPERT
DoorDash
05.2022 - 10.2025
TEACHER ASSISTANT
MVSU English Department
01.2020 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
Chevron
DELIVERY EXPERT
Domino's
BACHELOR OF ARTS - ENGLISH
Mississippi Valley State University