Laniah McCockran
Garland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure anyposition. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Server/ Bartender
Longhorn Steakhouse
02.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently while maintaining attention to detail in order accuracy.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Mentored junior staff on best practices for customer engagement and team collaboration.
Hair Braider
Nani's Beauty Heqadquarterz
01.2017 - Current
- Designed flattering natural styles for variety of face shapes.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Created beautiful braiding styles to accentuate client faces.
- Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
Hair Consultant/Front Desk Agent
Pressed Roots
01.2024 - 01.2025
- Advised clients on hair care products and techniques to enhance overall hair health.
- Developed customized hair treatment plans based on individual client assessments.
- Trained junior consultants on product knowledge and application methods to ensure service consistency.
- Conducted in-depth consultations to determine client needs and preferences for tailored solutions.
Floor Supervisor
Black Bear Diner
08.2023 - 11.2024
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Host/Server
Black Bear Diner
02.2022 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Bachelor of Science - Mathematics
Sacramento City College
Sacramento, CA05.2026
Cosmetology
Paul Mitchell The School of Dallas
Carrollton, TX01-2026
Associate of Arts - Nail Technician
Sacramento City College
Sacramento, CA05.2023
High School Diploma -
Natomas High School
Sacramento, CA05.2022
Skills
- Customer Satisfaction
- POS systems operations
- Team Leadership
- Customer Relations
- Creative vision
- Problem-Solving
- Attention to Detail
- Charismatic
- Full of Energy
Timeline
Server/ Bartender
Longhorn Steakhouse
02.2025 - Current
Hair Consultant/Front Desk Agent
Pressed Roots
01.2024 - 01.2025
Floor Supervisor
Black Bear Diner
08.2023 - 11.2024
Host/Server
Black Bear Diner
02.2022 - 07.2023
Hair Braider
Nani's Beauty Heqadquarterz
01.2017 - Current
Bachelor of Science - Mathematics
Sacramento City College
Cosmetology
Paul Mitchell The School of Dallas
Associate of Arts - Nail Technician
Sacramento City College
High School Diploma -
Natomas High School
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