Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laniah Rollins

Washington,DC

Summary

bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

An energetic and quick-learner with a passion for innovation and teamwork. Acquired knowledge in relevant field principles and proficiency in key software tools. Committed to contributing to and enhancing project outcomes.

Overview

2
2
years of professional experience

Work History

Bakery Associate

My Cake Theroy
05.2023 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.

Summer Intern

FDIC
06.2022 - 08.2022
  • Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
  • Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
  • Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
  • Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.

Education

Bachelor of Arts - Business Administration

Trinity Washington University
Washington, DC
05.2027

Bachelor of Arts - International Business

St Johns University
Queens, NY

High School Diploma -

KIPP DC College Preparatory
Washington, DC
06.2022

Skills

  • Food Safety
  • Ingredient Knowledge
  • Sanitation Procedures
  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience

Timeline

Bakery Associate

My Cake Theroy
05.2023 - Current

Summer Intern

FDIC
06.2022 - 08.2022

Bachelor of Arts - Business Administration

Trinity Washington University

Bachelor of Arts - International Business

St Johns University

High School Diploma -

KIPP DC College Preparatory

Similar Profiles

CREATE PROFILE
Laniah Rollins