LANIAJA BOOKER
Newark,USA
Summary
Dynamic Program Support Specialist with a proven track record at Bridgeway Behavioral Health Services, excelling in resource allocation and team collaboration. Enhanced operational productivity through strategic program documentation and optimized scheduling, significantly improving service delivery and patient satisfaction. Committed to fostering a supportive environment while driving efficiency and compliance.
Overview
6
6
years of professional experience
Work History
Program Support Specialist
Bridgeway Behavioral Health Services
Elizabeth, USA
01.2024 - Current
- Developed resource allocation strategies to optimize program efficiency, leading to noticeable gains in operational productivity
- Maintained accurate program documentation, ensuring compliance with organizational standards and enhancing record accessibility
- Provided guidance and support to team members, fostering a collaborative work environment and boosting team morale
Patient Service Representative
Summit Health Group
New Providence, USA
03.2021 - 01.2024
- Facilitated patient appointments and streamlined check-in processes, enhancing efficiency and improving patient experience
- Accurately maintained patient records, ensuring compliance with healthcare regulations and safeguarding sensitive information
- Demonstrated a patient-first attitude, contributing to a welcoming and supportive healthcare environment
- Reduced patient wait times by optimizing scheduling protocols, resulting in marked gains in service delivery and patient satisfaction
Admissions Coordinator
Fortis Institute
Wayne, USA
11.2018 - 01.2021
- Implemented streamlined admissions processes, resulting in noticeable improvements in application handling efficiency
- Analyzed enrollment data to identify trends, informing strategic initiatives for targeted recruitment efforts
- Coordinated applicant interviews and assessments, contributing to a substantial increase in successful enrollments
- Fostered partnerships with academic departments to enhance applicant experience, strengthening institutional reputation
Education
Medical Assisting
Fortis Institute
Wayne, New Jersey12-2014
Skills
- Resource allocation
- Program documentation
- Data analysis
- Scheduling optimization
- Customer service
- Team collaboration
Timeline
Program Support Specialist
Bridgeway Behavioral Health Services
01.2024 - Current
Patient Service Representative
Summit Health Group
03.2021 - 01.2024
Admissions Coordinator
Fortis Institute
11.2018 - 01.2021
Medical Assisting
Fortis Institute
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