Da’Monique Mitchell
Cypress
Summary
Compassionate professional committed to making a difference. Devoted to giving every participant/customer a positive and memorable experience. Eager to empower individuals and facilitate positive outcomes along with company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DV Program Support Specialist/Prevention Case Manager
Valley Oasis
01.2024 - 11.2025
- Provide immediate assistance to victims of family or domestic violence, including safety planning, risk assessment, and advocacy.
- Developed and monitored individualized housing stabilization plans for participants using Housing First Model, enhancing client stability and self-sufficiency.
- Facilitated timely delivery of participant checks and subsidies, ensuring immediate financial assistance for basic needs.
- Connected clients to essential community resources, including legal services, financial literacy programs, and mental health support, improving overall access to critical services.
- Maintain accurate, up-to-date client files, documentation in databases (such as HMIS or VADATA), and submit reports on program progress.
- Managed client intake processes and maintained accurate records.
- Use effective communication skills such as active and reflective listening to build rapport
- Work with diverse participants, experiencing many barriers including homelessness, complex trauma, medical, mental health needs and substance use
Front End Lead (CSM)
Walmart
Santa Clarita
02.2021 - 05.2023
- Resolved customer inquiries and issues to enhance satisfaction and retention.
- Analyze, Identify & Resolve issues while Exercising sound judgment in stressful situations
- Actively listened and provided support to ensure customers felt valued and understood.
- Maintained store security, safety, and presentation
- Supervised associates and developed store talent to maintain a high-performing team.
Reception/ RHAS (Childcare Facilitator)
Antelope Valley Partners for Health
06.2017 - 03.2020
- Cared for children by setting schedules and routines, grooming, feeding, and maintaining cleanliness of rooms and toys.
- Developed and encouraged age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc.
- Facilitated access to essential services for homeless and diverse populations to improve their quality of life.
- Guided families to resources for assistance to enhance their support network.
- Greeted clients and visitors with a positive, helpful attitude.
- Upheld professional boundaries to foster trust and professionalism in interactions.
- Helped maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
Education
Medical Assistant -
Antelope Valley Medical College
09-2009
High school diploma -
Highland High School
06-2005
Skills
- Crisis intervention coordination
- Safety planning
- Housing stabilization
- Intake processes
- Client management
- Collaborative case planning
- Resource allocation
- Risk assessment
- Case documentation management
- Community resource connection
- Service delivery coordination
- Problem solving
- Conflict resolution
- Interdisciplinary collaboration
- Excellent communication
- Active listening
- Adaptability and flexibility
Certification
- 40 Hour DV Training Certificate
- Sexual Harassment Certificate
- Mandated Reporter Certificate
- D-Rate
- F-Rate
- GOAL Program Certificate
- Basic Cardiac Life Support (BCLS) – American Heart Association
- Life Source Charter School Helpful Parent Certificate
Timeline
DV Program Support Specialist/Prevention Case Manager
Valley Oasis
01.2024 - 11.2025
Front End Lead (CSM)
Walmart
02.2021 - 05.2023
Reception/ RHAS (Childcare Facilitator)
Antelope Valley Partners for Health
06.2017 - 03.2020
Medical Assistant -
Antelope Valley Medical College
High school diploma -
Highland High School