Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Shamika Williams
Monroeville,PA
Work Preference
Summary
Versatile and compassionate professional with progressive experience spanning homeless services, healthcare support, direct care, case management, mental health advocacy, customer service, and executive administration. Skilled in trauma-informed care, crisis intervention, client advocacy, case coordination, patient support, and operational leadership. Proven ability to engage diverse populations, provide person-centered support, maintain accurate documentation, and collaborate across multidisciplinary teams in fast-paced, high-demand environments. Recognized for professionalism, empathy, and adaptability in healthcare, social service, administrative, and customer-facing roles.
Overview
6
6
years of professional experience
Work History
Program Specialist / Case Manager
Pittsburgh Mercy
Pittsburgh, PA
01.2026 - Current
- Provide direct support and supervision to shelter guests and drop-in center participants in a homeless shelter setting.
- Deliver trauma-informed care and person-centered case management to individuals experiencing homelessness and crisis.
- Conduct needs assessments and connect clients with housing, healthcare, mental health, and social service resources.
- Provide counseling support, crisis intervention, and de-escalation during behavioral or mental health episodes.
- Complete shift documentation, internal rounding, safety checks, and case notes with accuracy and timeliness.
- Collaborate with interdisciplinary teams to coordinate comprehensive support plans and service delivery.
- Promote client stability, dignity, and self-sufficiency through advocacy and ongoing engagement.
Direct Care Worker
Wise Solutions
Pittsburgh, PA
01.2025 - Current
- Provide compassionate direct care and individualized support to clients in residential/community settings.
- Assist with activities of daily living while promoting independence and dignity.
- Monitor behaviors, emotional well-being, and safety while documenting observations and incidents.
- Support clients with behavioral interventions and individualized care plans.
Office Manager / Executive Assistant
Lance’s Landscaping & Handyman Services
07.2020 - Current
- Oversee daily administrative and office operations for a growing service business.
- Manage scheduling, logistics, staffing coordination, and workflow delegation.
- Maintain financial records, reporting, filing systems, and operational documentation.
- Serve as primary point of contact for client relations and issue resolution.
- Improve operational efficiency through policy development and workflow enhancements.
Direct Care Worker
Managed Home Healthcare
Pittsburgh, PA
01.2020 - Current
- Support individuals with daily living activities including bathing, grooming, mobility, and meal preparation.
- Observe patient conditions and report changes to healthcare professionals.
- Assist with medication reminders and treatment adherence.
- Maintain sanitary, safe environments while following infection prevention and safety protocols.
- Collaborate with nurses, therapists, and healthcare teams to ensure comprehensive care delivery.
Senior Representative
Rivers Casino
Pittsburgh, PA
08.2023 - 12.2024
- Processed high-volume financial transactions while maintaining strict compliance and accuracy standards.
- Delivered exceptional customer service in fast-paced, high-pressure environments.
- Resolved customer concerns and account discrepancies efficiently and professionally.
- Supported operational improvements through workflow analysis and process enhancement recommendations.
Patient Support Specialist
ConnectiveRX
Robinson Township, PA
10.2021 - 10.2022
- Delivered compassionate patient support regarding reimbursement, copay assistance, and medication access.
- Verified insurance benefits and coordinated patient financial assistance resources.
- Maintained accurate patient records and documentation across multiple systems.
- Triaged complex patient needs to case managers and specialty support teams.
- Consistently exceeded departmental quality and customer satisfaction standards.
Education
Bachelor of Science - Business Administration, Healthcare Management & Human Resources
Colorado Technical University
High School Diploma - undefined
Clartin Education Center
01.1999
Skills
Trauma-Informed Care
Case Management
Mental Health Support
Crisis Intervention / De-escalation
Client Advocacy
Counseling Support
Homeless Shelter Operations
Direct Care / ADL Assistance
Patient Support / Healthcare Coordination
Insurance & Benefits Coordination
Medical Documentation / Recordkeeping
Regulatory Compliance
Executive / Administrative Support
Customer Service Excellence
Workflow Optimization
Data Entry / Reporting
Team Leadership / Staff Coordination
Additional Information
- Available for healthcare, social services, direct care, administrative, and customer service opportunities
- Strong background in multidisciplinary environments serving diverse and vulnerable populations
Timeline
Program Specialist / Case Manager
Pittsburgh Mercy
01.2026 - Current
Direct Care Worker
Wise Solutions
01.2025 - Current
Senior Representative
Rivers Casino
08.2023 - 12.2024
Patient Support Specialist
ConnectiveRX
10.2021 - 10.2022
Office Manager / Executive Assistant
Lance’s Landscaping & Handyman Services
07.2020 - Current
Direct Care Worker
Managed Home Healthcare
01.2020 - Current
Bachelor of Science - Business Administration, Healthcare Management & Human Resources
Colorado Technical University
High School Diploma - undefined
Clartin Education Center