MILLICENT NWOKOLO-UDEAJA
SAN-ANTONIO,USA
Summary
Exhibit strong leadership in balancing responsibilities in complex environments with autonomy. Dedicated healthcare practitioner committed to delivering exceptional patient care and managing comprehensive treatment plans. Proven leadership abilities shine in complex environments, effectively balancing responsibilities with autonomy while prioritizing tasks and meeting multiple deadlines. Recognized for fostering team collaboration and adaptability, consistently achieving optimal patient outcomes through a focus on the highest standards of safety and satisfaction. Proficient in critical thinking and patient education, maintaining a calm demeanor in high-pressure situations to enhance the overall healthcare experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mental Health-Suicide Prevention Program Case Manager
South Texas Veterans Health Care System
San Antonio, TX, USA
06.2014 - Current
- Led over 50 quarterly development and implementation of quality assurance plans with an interdisciplinary team, establishing priorities and aligning goals with organizational safety objectives.
- As a subject matter expert, oversaw quality management and mental health environment of care safety rounds for inpatient units and Veterans who are have been identified as High Risk for suicide.
- Demonstrated effective leadership in balancing responsibilities autonomously in the suicide prevention setting, while managing complex organizational challenges.
- Maintain compliance with regulatory and accreditation standards, including requirements from the Commission on Clinical nurse Leader (CNL) and Veterans Health Administration (VHA) policies.
- As needed, provides input in the strategic planning, budget, mission, operational planning and Policy development to ensure the provision of high quality services, including planning, developing, and implementing short and long-term goals and objectives that are consistent with the Suicide Prevention strategic plan.
- Coordinated assessments and outreach for high-risk flagged veterans, ensuring protocol adherence for post-discharge mental health appointment scheduling.
- Developed and disseminated educational content locally and nationwide through webinars and other platforms to raise awareness and effectiveness of suicide prevention programs and the Veteran Crisis Line initiatives (VCL).
- Evaluated over 20,000 VCL call calls and provided timely responses to address urgent mental health concerns.
- Initiated over 100 welfare checks with San Antonio Police for at-risk Veterans who missed scheduled appointments.
- Facilitated suicide prevention training for all new employees (NEO), managing related materials and follow-up on training referrals.
- Conducted VA SAVE training for community organizations and additional training programs upon facility request.
- Maintained and developed professional resources on suicide prevention for provider and nurse education, conducted bi-monthly sessions.
- Led workshops on suicide prevention for staff and communities, improving referral processes and support systems.
- Conducted over 500 community outreach activities to promote suicide prevention and VCL awareness.
- Built and sustained relationships with local and state suicide prevention organizations and Veteran Service Organizations (VSOs).
- Collaborated with the Suicide Prevention Office and community MH researchers/partners to identify and implement effective clinical and public health strategies for crisis intervention and suicide prevention among Veterans.
- Established partnerships with VA program coordinators, Patient Safety Managers, Healthcare for Homeless Veterans Coordinators, Vet Center staff, and other community organizations to ensure comprehensive suicide risk assessment and preventive interventions.
- Exclusively managed the Category II Patient Record Flag for high-risk Veterans, conducting weekly contacts and regular reviews for continuation or discontinuation.
Psychiatric Nurse
Methodist Specialty and Transplant Hospital
San Antonio, TX
07.2014 - 01.2016
- Provides initial and ongoing assessment in over 1000 patients to identify mental health needs, issues, care goals and appropriate resources necessary for care management.
- Established leadership in application of the psychiatric nursing process and identifies resources and critical factors for achieving desired outcomes for mental health maintenance/improvement.
RN-Acute Mental Health Inpatient Unit
Delta Medical Center
Memphis, TN, USA
07.2007 - 12.2013
- Facilitated goal-setting and prioritization within nursing team to ensure optimal patient care.
- Managed over 500 nursing responsibilities and coordinated care for patients in a high-demand geri-psych and med-surge unit.
Inpt Mental Health Charge Nurse/Nurse Manager, PRN
Universal Health Services
Memphis, TX
12.2010 - 08.2013
- Performed over 2000 in-depth systematic evaluations to identify and address patients' bio-psycho-social requirements.
- Utilized effective behavioral and verbal treatment strategies to promote client development during Suicide Prevention weekly group.
- Conducted thorough assessments and executed intervention plans addressing suicidal or homicidal ideations, focusing on limit setting, de-escalation techniques, and medication management.
RN
Eagle Medical Staffing-LTCF, Medical Surgical Units
Germantown, TN
05.2006 - 10.2011
- Facilitated over 4000 comprehensive nursing care across multiple settings, achieving high standards in house supervision, hospice case management, and operating room support, while enhancing patient outcomes in long-term and home health nursing.
Education
Master of Science - Nursing, Clinical Nurse Leader (CNL)
University of Tennessee Health Science Center
Memphis, TN05-2013
Associate of Applied Science - Nursing
Montgomery County Community College School of Nursing
Bluebell, PA12-2000
Skills
- Mental Health Care Coordination
- Suicide Prevention & High Risk Flag Management
- Quality Management
- Crisis Intervention
- Strategic Planning
- Suicide Prevention Training (VA SAVE)
- Community Outreach
- Interdisciplinary Collaboration
- Regulatory Compliance
- Leadership and Problem-Solving
- Policy/SOP Development
- Program Development
Accomplishments
- Collaborated with team of 10 in the development of Inpatient Safety Plan Education.
- Worked with the STX VA simulation Director on suicide prevention simulation to provide training to nursing and clinical staff.
- Develop and disseminate education locally & nationwide via webinars and other technological platforms to enhance program awareness and effectiveness
- Developed community care suicide prevention training that have trained over 1000 non VA providers in the past 12 months.
Certification
Clinical Nurse Leader (CNL), 2014-05-01
Languages
English
Full Professional
French
Professional Working
Timeline
Psychiatric Nurse
Methodist Specialty and Transplant Hospital
07.2014 - 01.2016
Mental Health-Suicide Prevention Program Case Manager
South Texas Veterans Health Care System
06.2014 - Current
Inpt Mental Health Charge Nurse/Nurse Manager, PRN
Universal Health Services
12.2010 - 08.2013
RN-Acute Mental Health Inpatient Unit
Delta Medical Center
07.2007 - 12.2013
RN
Eagle Medical Staffing-LTCF, Medical Surgical Units
05.2006 - 10.2011
Master of Science - Nursing, Clinical Nurse Leader (CNL)
University of Tennessee Health Science Center
Associate of Applied Science - Nursing
Montgomery County Community College School of Nursing