Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lanie Biag

Santa Barbara,CA

Summary

Detail-focused person that brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

3
3
years of professional experience

Work History

Manager on Duty and Sales

Best Western Plus Pepper Tree Inn
Santa Barbara, CA
09.2023 - Current
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Developed and implemented sales strategies to increase market share.

Guest Service Agent

Best Western Plus Pepper Tree Inn
Santa Barbara, CA
03.2023 - 09.2023
  • Answered inquiries about hotel services, facilities and local attractions.
  • Registered guests into the computer system accurately and efficiently.
  • Assisted in resolving customer complaints in a courteous and professional manner.

Coach and Associate

Smash City Rage Room
San Jose, CA
02.2022 - 06.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Hostess and Takeout

Pacific Catch
Campbell, CA
06.2021 - 02.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Collected food and quickly delivered to customers' tables.
  • Illustrated knowledge of menu and service offerings to educate guests.

Sales Associate

Zumiez
San Jose, CA
05.2021 - 09.2021
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Sold various products by explaining unique features and educating customers on proper application.

Education

High School Diploma -

DCP Alum Rock High School
San Jose, CA
06.2022

Some College (No Degree) -

University of California, Santa Barbara
Santa Barbara, CA

Skills

  • Schedule and Calendar Management
  • Tagalog Language Fluency
  • Sales and Marketing
  • Staff Training and Development
  • Office Organization
  • Departmental Support
  • Customer Service-Oriented
  • Complex Problem-Solving

Timeline

Manager on Duty and Sales

Best Western Plus Pepper Tree Inn
09.2023 - Current

Guest Service Agent

Best Western Plus Pepper Tree Inn
03.2023 - 09.2023

Coach and Associate

Smash City Rage Room
02.2022 - 06.2022

Hostess and Takeout

Pacific Catch
06.2021 - 02.2022

Sales Associate

Zumiez
05.2021 - 09.2021

High School Diploma -

DCP Alum Rock High School

Some College (No Degree) -

University of California, Santa Barbara
Lanie Biag