Detail-focused person that brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Manager on Duty and Sales
Best Western Plus Pepper Tree Inn
Santa Barbara, CA
09.2023 - Current
Monitored staff performance and provided feedback to ensure quality customer service.
Ensured compliance with safety regulations, company policies, and procedures.
Developed and implemented sales strategies to increase market share.
Guest Service Agent
Best Western Plus Pepper Tree Inn
Santa Barbara, CA
03.2023 - 09.2023
Answered inquiries about hotel services, facilities and local attractions.
Registered guests into the computer system accurately and efficiently.
Assisted in resolving customer complaints in a courteous and professional manner.
Coach and Associate
Smash City Rage Room
San Jose, CA
02.2022 - 06.2022
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Completed sweeping and vacuuming, glass cleaning and trash collecting.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Hostess and Takeout
Pacific Catch
Campbell, CA
06.2021 - 02.2022
Greeted guests and gathered information to seat groups or place on waitlist.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Collected food and quickly delivered to customers' tables.
Illustrated knowledge of menu and service offerings to educate guests.
Sales Associate
Zumiez
San Jose, CA
05.2021 - 09.2021
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Sold various products by explaining unique features and educating customers on proper application.
Education
High School Diploma -
DCP Alum Rock High School
San Jose, CA
06.2022
Some College (No Degree) -
University of California, Santa Barbara
Santa Barbara, CA
Skills
Schedule and Calendar Management
Tagalog Language Fluency
Sales and Marketing
Staff Training and Development
Office Organization
Departmental Support
Customer Service-Oriented
Complex Problem-Solving
Timeline
Manager on Duty and Sales
Best Western Plus Pepper Tree Inn
09.2023 - Current
Guest Service Agent
Best Western Plus Pepper Tree Inn
03.2023 - 09.2023
Coach and Associate
Smash City Rage Room
02.2022 - 06.2022
Hostess and Takeout
Pacific Catch
06.2021 - 02.2022
Sales Associate
Zumiez
05.2021 - 09.2021
High School Diploma -
DCP Alum Rock High School
Some College (No Degree) -
University of California, Santa Barbara
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