Lanie Biag
Santa Barbara,CA
Summary
Detail-focused person that brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Manager on Duty and Sales
Best Western Plus Pepper Tree Inn
Santa Barbara, CA
09.2023 - Current
- Monitored staff performance and provided feedback to ensure quality customer service.
- Ensured compliance with safety regulations, company policies, and procedures.
- Developed and implemented sales strategies to increase market share.
Guest Service Agent
Best Western Plus Pepper Tree Inn
Santa Barbara, CA
03.2023 - 09.2023
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
Coach and Associate
Smash City Rage Room
San Jose, CA
02.2022 - 06.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Hostess and Takeout
Pacific Catch
Campbell, CA
06.2021 - 02.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collected food and quickly delivered to customers' tables.
- Illustrated knowledge of menu and service offerings to educate guests.
Sales Associate
Zumiez
San Jose, CA
05.2021 - 09.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application.
Education
High School Diploma -
DCP Alum Rock High School
San Jose, CA06.2022
Some College (No Degree) -
University of California, Santa Barbara
Santa Barbara, CASkills
- Schedule and Calendar Management
- Tagalog Language Fluency
- Sales and Marketing
- Staff Training and Development
- Office Organization
- Departmental Support
- Customer Service-Oriented
- Complex Problem-Solving
Timeline
Manager on Duty and Sales
Best Western Plus Pepper Tree Inn
09.2023 - Current
Guest Service Agent
Best Western Plus Pepper Tree Inn
03.2023 - 09.2023
Coach and Associate
Smash City Rage Room
02.2022 - 06.2022
Hostess and Takeout
Pacific Catch
06.2021 - 02.2022
Sales Associate
Zumiez
05.2021 - 09.2021
High School Diploma -
DCP Alum Rock High School
Some College (No Degree) -
University of California, Santa Barbara
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