Lanie Dalton
Sneedville,TN
Summary
Dynamic and compassionate professional with a proven track record. Excelling in client advocacy and compliance. Recognized for fostering positive relationships through clear communication and teamwork. Adept at multitasking and maintaining attention to detail, ensuring exceptional service in fast-paced environments. Experienced in working with and youth and eager to give back to my community, while helping troubled young people.
Overview
4
4
years of professional experience
Work History
Bank Customer Service Representative
Thread
09.2024 - Current
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
Substitute Teacher
Hancock BOE
08.2023 - 08.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Wait Staff Member
Green Tomato Grill
05.2021 - 08.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Hancock County High School
Sneedville, TN05-2031
Bachelor of Science - Social Work
East Tennessee State University
Johnson City, TN10-2026
Associate of Science - Social Work
Walters State Community College
Morristown, TN12-2022
Skills
- Client advocacy
- Compassionate
- Attention to detail
- Leadership
- Cooperative
- Empathy building
- Clear Communication
- Time Management
Timeline
Bank Customer Service Representative
Thread
09.2024 - Current
Substitute Teacher
Hancock BOE
08.2023 - 08.2024
Wait Staff Member
Green Tomato Grill
05.2021 - 08.2023
Hancock County High School
Bachelor of Science - Social Work
East Tennessee State University
Associate of Science - Social Work
Walters State Community College
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