Lanie Nauta
Killeen,TX
Overview
3
3
years of professional experience
Work History
Receptionist Manager
dgal suagr & lash studio
Killeen, TX
02.2024 - 02.2024
- Monitored the front desk area to ensure it was kept clean and organized at all times.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
- Trained junior staff members on how to use various office equipment such as printers or fax machines.
- Organized and scheduled meetings for staff members and external stakeholders.
- Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
- Organized and maintained documents, files and records.
Banker
First National Bank
Killeen, TX
03.2021 - 02.2023
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Assisted customers by answering banking questions and recommending solutions.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Achieved or exceeded personal sales goals on consistent basis.
- Modified, opened and closed customer accounts.
- Processed loan applications and prepared relevant documents for approval.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Ensured compliance with state and federal banking regulations through regular reviews.
Education
High School Diploma -
C E Ellison High School
Killeen, TX01-2018
Skills
- Strong Leadership
- Meeting Facilitation
- Greeting and Seating Clients
- Scheduling Mastery
- Staff Management
- Resource Planning
- Supply Management
- Time Management
- Personnel Needs Assessments
- Team Coordination
- Scheduling
- Flexible Schedule
- Multitasking
- Critical Thinking
- Problem-Solving
- Time Management Abilities
- Organizational Skills
- Data Entry
- Reliability
- Teamwork and Collaboration
Timeline
Receptionist Manager
dgal suagr & lash studio
02.2024 - 02.2024
Banker
First National Bank
03.2021 - 02.2023
High School Diploma -
C E Ellison High School