MariLynn Powell
Lindale,TX
Summary
Professional receptionist manager with extensive experience managing front desk operations and optimizing administrative processes. Known for strong team collaboration and achieving results. Adept at multitasking, customer service, and fostering welcoming environment. Reliable and adaptable, excels in dynamic settings and exceeds expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist Manager
Larry Anguish
Lindale, TX
03.2016 - 03.2023
- Oversaw daily front desk operations, ensuring efficient visitor management and communication.
- Trained and mentored new reception staff to enhance service quality and operational excellence.
- Implemented process improvements that streamlined appointment scheduling and client interactions.
- Developed training materials for reception team, enhancing onboarding efficiency and knowledge retention.
- Coordinated with departments to manage office supplies, reducing costs through vendor negotiations.
- Fostered a positive work environment by promoting teamwork and effective communication within the team.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.
- Increased overall client retention rate by consistently delivering exceptional service and fostering positive relationships with customers.
- Implemented a streamlined check-in process that reduced wait times for clients without sacrificing attention to detail or accuracy in record keeping.
- Facilitated seamless communication between departments as the primary point of contact for incoming calls, messages, and inquiries.
- Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created organized filing system to manage department documents.
- Contributed to office cost reduction initiatives by monitoring inventory levels of supplies and making informed purchasing decisions based on needs analysis.
- Organized and updated databases, records and other information resources.
Education
No Degree -
Tyler Junior College
Troup, TX05-2004
High School Diploma -
Lindale High School
Lindale, TX05-2003
Skills
- Greeting and seating clients
- Policy enforcement
- Strong leadership
- Scheduling mastery
- Scheduling
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Critical thinking
- Microsoft office
- Data entry
- Self motivation
- Inventory control
- Time management
- Reliability
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Scheduling and calendar management
- Professionalism
Certification
- Licensed Cosmetologist - Nov 2006
Timeline
Receptionist Manager
Larry Anguish
03.2016 - 03.2023
No Degree -
Tyler Junior College
High School Diploma -
Lindale High School