Laniece Brown
Alachua,FL
Summary
Compassionate caregiver with extensive experience at Compassion Touch Of Care, skilled in elderly care and patient record-keeping. Proven ability to enhance client well-being through personalized care plans and effective communication. Recognized for fostering independence and maintaining a safe environment, ensuring optimal health outcomes for clients.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
16
16
years of professional experience
Work History
Caregiver
Compassion Touch Of Care
Gainesville, FL
10.2020 - 01.2026
- Assisted clients with daily living activities to enhance comfort and independence.
- Administered medications and monitored health conditions for client safety.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided companionship and emotional support to improve clients' overall well-being.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
Medical Receptionist
Family Podiatry
Gainesville, FL
08.2023 - 11.2025
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained accurate patient records and files for easy retrieval.
- Communicated effectively with healthcare providers regarding patient needs.
- Assisted in managing billing inquiries and insurance verification processes.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Assistant Manager
Econolodge Hotel
Gainesville, FL
02.2010 - 09.2019
- Developed training programs to enhance team performance and improve operational efficiency.
- Streamlined inventory management processes, reducing discrepancies and enhancing accuracy in stock levels.
- Facilitated cross-departmental communication to ensure alignment on business objectives and project timelines.
- Mentored junior staff, fostering professional growth and increasing team productivity through targeted coaching.
- Implemented best practices for customer service, improving client satisfaction metrics consistently over time.
- Analyzed sales data to identify trends, contributing to strategic planning and decision-making initiatives.
- Coordinated scheduling and staffing efforts, optimizing resource allocation to meet operational demands effectively.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised daily operations, ensuring compliance with hotel policies and procedures.
Education
High School Diploma -
High School Diploma -
Gainesville High School
Gainesville, FL05-2004
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Housekeeping
- Strong ethics
- Patient care
- Verbal and written communication skills
- Medical record-keeping
Timeline
Medical Receptionist
Family Podiatry
08.2023 - 11.2025
Caregiver
Compassion Touch Of Care
10.2020 - 01.2026
Assistant Manager
Econolodge Hotel
02.2010 - 09.2019
High School Diploma -
High School Diploma -
Gainesville High School