La'Niece Jones
Hillside Children's Center
ROCHESTER,NY
20
years of professional experience
1
Certification
Versatile professional with experience in behavior support, education, and patient care. Known for effective communication, time management, and crisis intervention. Focused on maintaining safe environments, supporting staff development, and improving daily operations.
Work History
Behavior Support Supervisor
7 Years 6 Months- Managed daily support operations to maintain consistent care standards for youth and staff.
- Coordinated staff schedules, coverage, and shift transitions to maintain program continuity.
- Monitored documentation for accuracy, confidentiality, and compliance with facility standards.
- Delivered onboarding training for new support staff covering client engagement procedures and safety expectations.
- Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
- Established standardized shift handover procedure documenting critical updates, roles, and next-step priorities to ensure seamless shift transitions and reduce miscommunications and knowledge gaps.
Certified Teacher's Assistant
7 Years 6 Months- Assisted with individualized learning plans, reinforcing reading, writing, and math skills during small-group activities.
- Supported lead teacher with classroom instruction, behavior redirection, and daily student supervision.
- Monitored student transitions, maintaining safe, organized classroom routines and consistent expectations.
- Documented observations and student progress for teacher review and instructional planning.
- Collaborated with staff to implement positive behavior supports and de-escalation strategies.
- Reinforced communication with teachers and support teams to promote student engagement and success.
- Implemented differentiated instruction techniques to accommodate diverse learning styles within the classroom.
Medical Office Assistant
2 Years 5 Months- Coordinated oncology appointments, referrals, and provider calendars to support efficient patient flow.
- Maintained accurate patient records in electronic health systems while safeguarding confidential information.
- Verified insurance details and prepared documentation for billing, authorizations, and claims support.
- Communicated with patients regarding scheduling changes, instructions, and follow-up requirements.
- Processed intake paperwork, demographics, and medical histories with attention to detail and accuracy.
- Supported nursing and clinical staff by routing messages, lab results, and urgent patient requests.
Education
Associate of Science - Radiation Oncology
Skills
Behavior management strategies
Effective Team Leadership
Task delegation
Teamwork and collaboration
Crisis intervention
Problem-solving abilities
Attention to detail
Time management
Excellent communication
Feedback communication
Reliability
Certification
NYSED Teaching Assistant Certification-Level III
Timeline
Behavior Support Supervisor
Hillside Children's Center
04.2019 - CurrentRead More
Certified Teacher's Assistant
Hillside Children's Center
10.2011 - 04.2019Read More
Medical Office Assistant
Highland Hospital-Oncology Dept
04.2007 - 09.2009Read More
Erie Community College
Associate of Science from Radiation Oncology
Read More