Open To Work
Lanier Brown
Lithonia,GA
Work Preference
Summary
Results-driven professional with a solid foundation in customer service and management, complemented by CDL and warehouse experience. Adept at managing complaints and establishing robust client connections. Dedicated to enhancing operational efficiency and customer satisfaction through critical thinking and advanced computer skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certification
Work History
Tax Preparation Specialist
Liberty Tax Service
Lithonia, Georgia
01.2026 - Current
- Assisted clients in completing tax preparation forms accurately.
- Gathered financial documents from clients for tax filing.
- Explained tax deductions and credits to clients clearly.
- Participate in call campaigns to attract more customers
Truck Driver
Swift Transportation
Decatur, GA
05.2022 - 07.2025
- Operated commercial trucks to transport goods across various routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Collaborated with dispatchers to optimize delivery schedules and routes.
- Communicated effectively with clients regarding delivery status and schedules.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
Senior Sales Associate
DriveTime
Conyers, Georgia
08.2014 - 05.2020
- Supported customers in vehicle selection and financing arrangements, integrating contracting services
- Educated customers on vehicle features and benefits during sales consultations.
- Resolved customer inquiries and complaints effectively and promptly.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
Assistant Manager
Family Dollar
Lithonia, Georgia
11.2012 - 09.2013
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and store policies.
- Oversaw inventory management and restocking procedures.
- Monitored cash handling and ensured accurate financial reporting.
- Managed customer service inquiries and complaints in a timely manner.
Education
Commercial Driver's License - Commercial Driver's License Training
Georgia Driving Academy
Conyers, GA 04.2022 - 05.2022
Bachelor of Science - Accounting
Southern University At New Orleans
New Orleans, LA 02.2001 - 05.2004
Skills
- Customer service excellence
- Effective communication
- Complaint handling
- Computer proficiency
- Retail sales customer service
- Verbal and written communication
- Critical thinking
- Warehouse operations
- Operating forklifts
- Pallet jack use
- Customer-oriented
- Dependable and reliable
- Commercial driving
- GPS navigation mastery
- Warehouse coordination
Certification
Commercial Drivers License
OSHA Forklift Certification
OSHA Telehandler Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Time ripens all things; no man is born wise.
Miguel de Cervantes
Timeline
Tax Preparation Specialist
Liberty Tax Service
01.2026 - Current
Truck Driver
Swift Transportation
05.2022 - 07.2025
Commercial Driver's License - Commercial Driver's License Training
Georgia Driving Academy
04.2022 - 05.2022
Senior Sales Associate
DriveTime
08.2014 - 05.2020
Assistant Manager
Family Dollar
11.2012 - 09.2013
Bachelor of Science - Accounting
Southern University At New Orleans
02.2001 - 05.2004