Lanier pasha
Warren
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Proctor Loan Protector
09.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Card inspector
Evolution
04.2023 - 06.2024
- Keep cards counted and organized
- Terminate old deck
- Rotate card in game studios
- Keep count of specific number of cards for each deck
- Notate time cards were replaced and counted
Machine Operator
Kwan Jin
06.2022 - 12.2022
- Operating machines, work and assembly line assembling machines for create products
Help desk technician
Ciox health
05.2018 - 04.2022
- Medical records collections send emails to different locations on patients records and billing
- Call locations to make sure doctors are at certain locations
Tier2 help desk support
Stefanini
03.2017 - 01.2018
- Remote into assist with customer computer or login issues
- Password reset for employee problems
Apple
Minacs
02.2014 - 05.2016
- Work with apple iphone customer service
- Receive inbound calls on iPhone or Apple products
- Redirect calls to higher tier of support
- Sale apple care protection for all apple products
Stock
Dollar general
05.2011 - 08.2011
- Stock product on shelves
- Work registers
- Clean and organize working area
Education
Diploma -
Oak park high school
01.2008
Skills
- Microsoft excel
- Linux basics
- SQL basics
- Technology
- Cyber security
- foundation of cyber security
- play it safe: manage security risk
- connect and protect: network and network security
- tools of the trade: linux ans SQL
- assets, threats and vulnerabilities
- sound the alarm: detection and response
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Hobbies and Interests
fitness computers technology, Studying linux, Studying SQL, Continuous studying of cyber security programs
Disclaimer
Date :08/05/2024 Place : Warren, Michigan (Lanier pasha )
COVER LETTER
- Lanier pasha
- Mrlanierman@gmail.com
- 602-551-1258
- 08/05/2024
- 11745 E10 Mile Rd, Warren, MI48089, USA
- Dear Hiring Manager
- I'm applying for a senior management position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience.
- Please find my resume attached.
- I can be reached at the number above or at my email address.
- Sincerely
Certification
- Genesys PureConnect Technical Associate Genesys.
- Zendesk Support Administrator Certification - Zendesk.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Proctor Loan Protector
09.2024 - 12.2024
Card inspector
Evolution
04.2023 - 06.2024
Machine Operator
Kwan Jin
06.2022 - 12.2022
Help desk technician
Ciox health
05.2018 - 04.2022
Tier2 help desk support
Stefanini
03.2017 - 01.2018
Apple
Minacs
02.2014 - 05.2016
Stock
Dollar general
05.2011 - 08.2011
Diploma -
Oak park high school
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