Lani Johnson

• Successfully managed 10+ software implementation projects through the Software Development Lifecycle (SDLC).
• Confidently leading teams under pressure and uncertainty through resourcefulness and adaptability.
• Aid in the development of the project management office (PMO), curating over 20 Standard Operation Procedures (SOPs), and spearheading improvement processes.
• Systems Implemented: IT Service Management (ITSM), IT Operations Management (ITOM), Customer Relationship Management (CRM), Product Information Management (PIM), and Master Data Management (MDM)

Nationwide Company Layoffs

• Managed two Waterfall projects with budgets ranging from $700 million to $2 billion.
• Collaborated with accounting for project forecasting, generating budget estimates, and analyze variances.
• Effectively managed client relations using Client Temp reporting and other KPIs.

• Expertly supported the execution and management of over 10 projects by preparing project artifacts such as Statements of Work (SOWs), Project Charters, Status Reports, and RACI matrices.
• Learned and became proficient in communications with clients in government sectors such as the National Institutes of Health (NIH) and the Centers for Disease Control and Prevention (CDC).
• Effectively predicted risks and issues for escalations to Project Managers.

• Developed and implemented the project plan for the establishment of 3 franchise offices, resulting in $5,000 in cost savings for each location.
• Demonstrated clear and consistent communication of project status with the CEO and VPs.
• Strategically negotiated contracts with third-party vendors, yielding $2300 in cost savings on furniture alone.