Lani Randall
Wesley Chapel,FL
Summary
One of a kind, passionate Christian leader skilled in both ministry and operations management, ready to serve as a Ministry Operations Director. Offering excellent communication and problem-solving skills, combined with collaborative, hands-on execution that leaves people empowered and transformed.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Branch Manager
The Bank Of Tampa
Tampa, FL
01.2005 - 07.2006
- Boosted sales and customer loyalty through incentive programs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Identified partnership opportunities and established favorable business connections.
- Analyzed budgeting records and tracked branch financials.
- Complied with regulatory guidelines and requirements.
Branch Manager
National City Bank
Cleveland, OH
12.2002 - 12.2004
- Interviewed and hired, managed and mentored talented individuals with top-level strengths, improving organizational talent and skill set.
- Led team to show excitement in growing revenue and acquiring new customers through strategic planning of retail operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Maintained friendly and professional customer interactions.
Operations Manager
National City Bank
Cleveland, OH
01.2000 - 11.2002
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department recruiting and training to enhance employee performance and optimize productivity.
- Introduced new programs, activities and systems to boost morale and reduce turnaround time.
- Led improvement initiatives and implemented new programs to advance operational efficiencies and increase revenue.
- Collected and analyzed performance measures to achieve key business goals and objectives.
- Served on leadership team responsible for resolving conflict and interdepartmental issues to maximize department performance.
Education
M.B.A - Systems Management
Baldwin-Wallace College
Berea, OH 01.1999 - 12.2000
B.A. - Communications, Business Skills
John Carroll University
09.1993 - 05.1997
Bachelor of Christian Leadership -
Mercy University (FKA LSSM)
Tampa, FL 09.2016 - 05.2020
Skills
Relationship building and management
Timeline
Bachelor of Christian Leadership -
Mercy University (FKA LSSM)
09.2016 - 05.2020
Branch Manager
The Bank Of Tampa
01.2005 - 07.2006
Branch Manager
National City Bank
12.2002 - 12.2004
Operations Manager
National City Bank
01.2000 - 11.2002
M.B.A - Systems Management
Baldwin-Wallace College
01.1999 - 12.2000
B.A. - Communications, Business Skills
John Carroll University
09.1993 - 05.1997
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