Lanisha Fils-Aime
Hillstone East Hampton Grill
Seymour,CT
13
years of professional experience
Professional server bringing enthusiasm, dedication and an exceptional work ethic is how I would describe myself. I have maintained over 10 years worth of experience excelling in fine dining establishments as well as corporate restaurants. Throughout the years I'm able to not only become highly efficient at providing guests with exceptional hospitality but also making positive contributions to each establishment I worked. My overly enthusiastic personality, constant charismatic and positive nature and natural instinct to care about other needs is my best asset. I'm still looking to further expand my horizons and grow within the food industry I've grown to love.
Work History
Server
4 Years 1 Month- Served guests with all food and beverage requirements in warm, friendly, courteous and professional manner. Elevate dining experiences through personalized service, menu expertise, and efficient order management, fostering customer loyalty and driving sales growth.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff.
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
- Upheld high sanitation and safety standards while delivering and serving food.
- Bussed tables between courses and loaded and unloaded trays quickly to expedite tasks.
Server
2 Years 1 Month- Optimized table management, efficiently handling up to 7 tables simultaneously while maintaining high service quality and customer satisfaction.
- Used POS system to accurately input orders and process payments.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Upheld high sanitation and safety standards while delivering and serving food.
- Maintained and modeled high standard of efficient customer service to server staff.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
Server
2 Years 2 Months- Elevated guest experience through attentive service, expertly pairing wines with dishes and maintaining seamless communication between FOH and BOH teams.
- Used POS system to accurately input orders and process payments.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
- Trained new servers in restaurant procedures and customer service standards.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Upheld high sanitation and safety standards while delivering and serving food.
- Kept hostess team informed of table progression and availability.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Opened and served wine, beer, and cocktails.
- Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service.
- Maintained and modeled high standard of efficient customer service to server staff.
- Recommended wine pairings for meat, fish, and pasta dishes.
- Supported FOH and BOH teams by finishing dishes with garnishes, preparing desserts and collecting special beverages from bartenders.
Server
3 Years 4 Months- Streamlined beverage service operations, enhancing customer satisfaction and reducing wait times through efficient coordination with bartenders and kitchen staff.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Ensured all glassware, china, and flatware were clean and chip-free.
- Stocked and documented supplies to coffee break areas or requesting departments.
- Bussed tables between courses and loaded and unloaded trays quickly to expedite tasks.
- Completed all assigned side-work and signed off checklist according to station assignment.
Server
2 Years 2 Months- Collaborated with servers to enhance service efficiency, improving customer satisfaction.
- Enforced high service standards with managers, ensuring consistent quality.
- Performed cleaning and organizational tasks, maintaining a tidy environment.
- Learned menu details and cooking processes, effectively answering customer questions.
- Elevated dining experience by collaborating with kitchen staff to ensure timely, accurate order delivery, resulting in improved customer satisfaction.
- Implemented efficient table turnover strategies, reducing wait times and increasing restaurant capacity during peak hours.
Server Shift Leader
3 Years 9 Months- Led server team to boost customer satisfaction scores, implemented efficient table turnover strategies, and mentored new hires to excel in their roles.
- Recommended wine pairings for meat, fish, and pasta dishes.
- Handled cash and credit card transactions accurately, maintaining knowledge of accepted payment methods.
- Assisted kitchen staff with side work and food preparation.
- Kept work areas neat and clean to maintain safe environment.
- Announced specials and described preparation methods to help diners make informed choices.
Education
Associate of Science - Nursing
- Dean's List Honoree, 5 semesters.
- Graduated in top 6 % of class.
- Graduated with distinction.
- Member, Student Nursing Counsel
- GPA: GPA 3.76
Skills
Attention to detail
Communication skills
Hospitality industry knowledge
Point of Sale Specialist
Observant
Charismatic
Positive personality
High stress tolerance
Team leader
Customer Loyalty
Leadership
Efficient order management
Thrives under pressure
Reliable
Sales strategies
Active listener
Problem solver
Time management
Upsell
Conflict resolution
Customer Engagement
Customer Retention
Timeline
Server
Hillstone East Hampton Grill
05.2021 - 06.2025Read More
Server
La Piazza Restaurant
09.2019 - 10.2021Read More
Server
Jean Georges Paris Cafe
01.2018 - 03.2020Read More
Server
Lincoln Square Steakhouse
07.2015 - 11.2018Read More
Server
Jolly Fishermen & Steakhouse
09.2013 - 11.2015Read More
Server Shift Leader
Olive Garden Restaurant
01.2012 - 10.2015Read More
Veeb Nursing School
Associate of Science from Nursing
Read More