Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lanisha Flynn

San Diego,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Relief Manager

Waffle House
Snellville, GA
10.2021 - Current
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reviewed sales and gross profit report to assess company efficiency
  • Controlled resources and assets for department activities to comply with industry standards and government regulations

Wine and Spirits Sales Consultant

Flow Wine Group
San Francisco, CA
05.2018 - Current
  • Implemented new promotional strategies, dramatically increasing business.
  • Processed orders and sent to kitchen employees for preparation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increase sales by 10%
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business
  • Wrapped, boxed and weighed bakery department products

Bartender

Red Lobster
Marietta, GA
02.2019 - 01.2020
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Completed requisitions to maintain required stock par levels.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Assisted with inventorying beverage stock and bar supplies.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Banquet Server

Black Tie INC
Atlanta, GA
05.2017 - 09.2017
  • Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Responded to guest inquiries and requests promptly and courteously.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Adhered to all health and safety regulations while serving food and beverages.

Education

Associate of Applied Science - Medical Insurance Billing

Everest College - Chesapeake
Chesapeake, VA
04.2006

High School Diploma -

Woodside High School
Newport News, VA
06.2001

Skills

  • Corrective Actions
  • Key Performance Indicators (KPIs)
  • Safety Awareness
  • Mixology Techniques
  • Fluent in Spanish and English
  • Table Setting Arrangements
  • Seating Assignment Preparation
  • To-Go Order Preparation
  • Wine Service
  • Bussing and Table Resets
  • Kitchen Team Training
  • Order Delivery Practices
  • Event Cleanup
  • Food and Drink Garnishing
  • Food and Beverage Management
  • Cash Drawer Management
  • Guest Experience Management
  • New Cocktail Creation
  • Plates Presentation
  • Wine and Spirit Knowledge
  • Adaptable and Flexible
  • Clear Communication

Languages

Spanish
Limited Working

Timeline

Relief Manager

Waffle House
10.2021 - Current

Bartender

Red Lobster
02.2019 - 01.2020

Wine and Spirits Sales Consultant

Flow Wine Group
05.2018 - Current

Banquet Server

Black Tie INC
05.2017 - 09.2017

Associate of Applied Science - Medical Insurance Billing

Everest College - Chesapeake

High School Diploma -

Woodside High School

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Lanisha Flynn