LaNita Crawford
Indianapolis,IN
Summary
Experienced security professional with expertise in safety protocol oversight and security team management. Highly skilled at collaborating with staff to maintain a secure environment, responding quickly to incidents, and adapting to changing situations. Recognized for reliability, clear communication, and a goal-oriented approach to achieving security objectives. Proficient in risk assessment, conflict resolution, and utilization of security technology.
Overview
2025
2025
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
03.2024 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Developed work schedules for team members to maximize shift coverage.
Customer Service Executive
Compunnel Staffing
11 2023 - 03 2024
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Administrative Assistant
Amaible Home Care Inc
02 2021 - 10 2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
CDL Truck Driver
Lazer Spot
02 2020 - 01 2021
- Inspected vehicle before and after every trip and conducted minor repairs.
- Operated with safety and skill to avoid accidents and delays.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Operated light trucks to deliver loads as far as 250 miles from home location.
CDL Class B Driver
Diversified Conveyors
02 2018 - 02 2020
- Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
- Developed strong relationships with clients by providing exceptional communication and service.
- Trained new drivers on company policies, safety procedures, and proper vehicle operation.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
Professional Coach Operator
IndyGo transportation services
03 2016 - 02 2018
- Delivered excellent customer service consistently by engaging passengers in friendly conversation while maintaining professionalism at all times.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Attended professional development workshops to constantly improve skills as coach operator.
- Ensured passenger safety through strict adherence to driving regulations and company policies.
- Assisted passengers with special needs, ensuring accessibility and accommodation throughout their journey.
Warehouse Lead
NowCourier
07 2014 - 03 2016
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
Security Supervisor
Diamond Detective Agency
07.1997 - 01.1999
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised team of 8 -10 security personnel during shift.
Education
Job Readiness Program - Job Readiness Program
New Beginnings At Urban League
Indianapolis, IN03.2024
CDL A - CDL A Certification
160 Driving Academy
Indianapolis, IN11.2019
60 Credited Hours - Human Services
Ivy Tech Community College of Indiana
Indianapolis, IN01.2004
GED -
Arsenal Technical High School
Indianapolis, IN07.1994
Skills
- Data Collection
- Scheduling
- Complaint resolution
- Problem Resolution
- Administrative Support
- Microsoft Word
- Friendly, Positive Attitude
- Time Management
- CCTV monitoring
- Access control
- Alarm systems
- Security management
- Emergency response
- Team leadership
- Staffing and scheduling
- Access systems and patrol
- Personnel supervision
- Surveillance
- CCTV experience
Personal Information
Name & contact
Timeline
Site Supervisor
Allied Universal Security Services
03.2024 - Current
Security Supervisor
Diamond Detective Agency
07.1997 - 01.1999
Customer Service Executive
Compunnel Staffing
11 2023 - 03 2024
Administrative Assistant
Amaible Home Care Inc
02 2021 - 10 2023
CDL Truck Driver
Lazer Spot
02 2020 - 01 2021
CDL Class B Driver
Diversified Conveyors
02 2018 - 02 2020
Professional Coach Operator
IndyGo transportation services
03 2016 - 02 2018
Warehouse Lead
NowCourier
07 2014 - 03 2016
Job Readiness Program - Job Readiness Program
New Beginnings At Urban League
CDL A - CDL A Certification
160 Driving Academy
60 Credited Hours - Human Services
Ivy Tech Community College of Indiana
GED -
Arsenal Technical High School
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