La Nita Malone
Dallas,TX
Summary
Accomplished business professional with a Project Management Professional Certification. Demonstrates strong capabilities in leading cross-functional teams, managing project timelines, and driving effective solutions that contribute to organizational success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
BUSINESS ANALYST
STATE FARM
Dallas, TX
08.2021 - 03.2026
- Collaborated with cross-functional teams to develop and implement effective solutions
- Created and maintained project plans, ensuring milestones are met and deliverables are on schedule
- Measured team project performance using the appropriate systems, tools and techniques
- Managed SharePoint sites to ensure alignment of electronic documents and content with organizational standards
- Communicated daily with cross-functional teams to provide updates and discuss project progress. with cross-functional teams for updates and to meet deadlines
- Participated in weekly meetings to review ARB percentages, daily reports, and progress towards weekly and monthly goals
- Cultivated strong working relationships with agents, attorneys, and internal customers to enhance service delivery
- Responded to written and verbal inquiries with internal customers regarding ARB decisions and updates
BUSINESS ANALYST - ARBITRATION
KEMPER INSURANCE
Dallas, TX
09.2018 - 08.2021
- Developed and executed servicing solutions in collaboration with Claims and Arbitration teams
- Compiled monthly arbitration reports, summarizing key findings and actionable recommendations for stakeholders
- Supported PM and Quality Assurance teams in executing mid-level arbitration projects and pilot programs, contributing to project success
- Monitored project progress and ensured deliverables were completed on time and within budget
- Defined simple project plan and executed task defined in the project charter to achieve project goals
- Developed SharePoint sites and conducted audits on department programs to ensure compliance and improve information accessibility
- Provided training on important updates and new processes
BUSINESS ANALYST IT
SANTANDER CONSUMER
Dallas, TX
06.2015 - 12.2016
- Represented the Portfolio Management team in close collaboration with business partners and developers to ensure consistent understanding of business processes
- Reviewed and managed user stories, generated reports for weekly meetings, and documented business requirements to drive project clarity
- Managed small to mid-level projects, facilitated UAT testing and executed test scripts to ensure quality outcomes
- Coordinated with development teams on software interfaces and provided systems administration configuration
- Implemented the process plan for Scaled Agile Framework-SAFE
- Provided support to business partners by addressing inquiries and facilitating communication during project phases. and Quality Assurance during testing phases of projects
- Created SharePoint sites, conducted ongoing audits on the department's programs
- Supported team members by providing coaching and problem solving assistance
Education
Bachelor of Science - Business Management
Kaplan University
Skills
- Business Analyst
- Project Management
- Data Analysis
- Agile methodology
- Microsoft Office
- Research & Investigation
- Presentations
- Time Management
- Customer service
- Leadership Skills
Certification
Project Management Institute Project Management Professional Certification, My Computer Career Information Technology Systems Certification, Texas Department of Insurance Texas Property & Casualty All Lines Adjuster License
Timeline
BUSINESS ANALYST
STATE FARM
08.2021 - 03.2026
BUSINESS ANALYST - ARBITRATION
KEMPER INSURANCE
09.2018 - 08.2021
BUSINESS ANALYST IT
SANTANDER CONSUMER
06.2015 - 12.2016
Bachelor of Science - Business Management
Kaplan University