Lanita Sottilo

Sales at the counter

Running a car and truck rental counter

Cleaning car and the moving trucks

All office paperwork and transactions

Answering phones

Customer service skills

Submitted all loans to lenders for loan approvals

Presented all approved deals to customers for signatures

Did all title paperwork

Accounting

Soft stocked all vehicle inventory coming in

Turned in payroll

Paid all venders for the dealership

Know and understand Autosoft, DMS, Dealer Track

Paid and canceled all Warranty and Gap purchases

Did all back office work of a dealership

• Responsible for cashing out tills
• Inventory counts
• Cover pharmacy and cashiers when needed
• Liaison between upper management and cashiers
• Provide exceptional customer service

• Conducted and authorized rental contracts for customers
• Provided exceptional customer service

• Sorted large packages
• Scanned small packages

• Shopped and hand delivered groceries to customers’ cars
• Was responsible for memorizing store layout
• Maintained exceptional customer service

• Oversaw and managed all aspects of ABG rental location
• Hired, trained, and supervised counter staff and car cleaners
• Conducted and authorized rental contracts for customers
• Completed daily and weekly management reports
• Performed weekly sales calls and meetings
• Cleaned cars as required
• Maintained and improved customer service relations
• Doubled annual sales from start to end of tenure

• Conducted and authorized rental contracts for customers
• Provided exceptional customer service
• Cleaned cars as needed

• Cashed in tickets, blackjack, and poker chips
• Paid out jackpots
• Was responsible for $65,000 cash daily

• Conducted and authorized rental contracts for customers
• Provided exceptional customer service

• Stocked shelves and set up product displays at area stores

• Payout cashier
• Answering multi-phone lines
• General office management