Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laniya Ewing-Bailey

Saint Louis,MO

Summary

Experienced professional skilled in customer service and health care assistance. Excels in fast-paced environments, demonstrating a strong commitment to quality care and customer satisfaction. Proven track record of personal care proficiency and efficient problem-solving. Adept at improving customer experiences and streamlining service procedures for optimal efficiency.

Overview

8
8
years of professional experience

Work History

Home Health Aide

Advantage Home Health
Saint Louis, MO
06.2019 - Current
  • Provided comprehensive personal care, enhancing patient comfort and well-being.
  • Ensured safe transportation for clients to critical medical appointments and valued social engagements.
  • Safely managed medication schedules as directed by healthcare professionals, ensuring timely administration.

Customer Service Representative

Charter Spectrum
Town And Country, MO
12.2018 - 07.2020
  • Remote
  • Collaborated with field technicians to streamline in-home troubleshooting and installations, enhancing service efficiency.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Fraud Analyst

Verizon GC Services
Saint Louis, MO
01.2017 - 12.2018
  • Performed detailed analysis of financial transactions to identify suspicious activity.
  • Assessed customer and client data to detect potential fraud risks.
  • Monitored customer accounts and identified any discrepancies or irregularities in account activity.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.

Education

High School Diploma -

Ritenour High School
Saint Louis, MO
06-2016

Skills

  • Medication Administration
  • Client documentation
  • CRM Software
  • Quality Control
  • Data Entry
  • Customer Service
  • Customer Account Management
  • Communication
  • Teamwork
  • Time Management
  • Basic Life Support
  • Conflict Resolutions

Timeline

Home Health Aide

Advantage Home Health
06.2019 - Current

Customer Service Representative

Charter Spectrum
12.2018 - 07.2020

Fraud Analyst

Verizon GC Services
01.2017 - 12.2018

High School Diploma -

Ritenour High School

Similar Profiles

CREATE PROFILE
Laniya Ewing-Bailey