LaNiya McGHee
Irving,TX
Summary
Achieved Employee of the Quarter recognition within six months at Envoy, demonstrating exceptional performance and commitment. Promoted to Lead Agent, showcasing leadership capabilities and adaptability across departments. Gained extensive knowledge of systems and software, enhancing operational efficiency. Seeking opportunities focused on job training and personal development for career advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Vacation Coordinator
Envoy Airlines
05.2025 - Current
- Streamlined vacation planning processes to enhance efficiency in scheduling.
- Coordinated employee vacation schedules and tracked vacation days effectively.
- Collaborated with management to increase bid allotments and expand available vacation slots.
Lead Agent, Hub Administration
Envoy Air
03.2022 - Current
- Ensured operational coverage by assisting with scheduling processes.
- Uploaded schedules in RA; guaranteeing adequate employee staffing levels.
- Coordinated with management to schedule training sessions for employee.
- Oversaw scheduling and manpower utilization, focusing on safety and reliability..
Lead Airport Agent - Customer Service
Envoy Air
03.2022 - 05.2025
- Provide efficient, friendly service to all of our customers
- Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
- Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
- Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
- Complete all necessary arrangements for accommodating passengers with reservations, standbys, luggage, cabin availability, and in-flight supplies
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
- Conduct agent observations and associate activities
- Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
- Maintains supplies and inventory control logs
- Conducts customer correspondence, investigates discrepancies, and compiles statistical data for reports
- Assist management in the completion of administrative duties and to acts as a company representative when assigned
- In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
- Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
- Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
- Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
- It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
- Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting
Customer Service Agent
Envoy Air
03.2022 - 05.2025
- Promoted and sold air travel to public and freight forwarders.
- Assisted with passenger check-in and cargo acceptance procedures.
- Interpreted government regulations for domestic and international travel.
- Ensured timely aircraft dispatch and arrival within established schedules.
- Provided support to distressed passengers during travel disruptions.
- Protected company assets and ensured revenue integrity.
- Executed safety protocols to guarantee secure travel experiences.
- Operated jet bridges for passenger boarding and deplaning as required.
Education
High school diploma - General
Humboldt High School
06.2005
Skills
- Powerpoint
- Publishing
- Wordpress
- Adobe
- Photoshop
- Excel
- Microsoft Word
- Customer Service
- Guest services
- Barista experience
- English
- Food service
- Restaurant experience
- Microsoft Office
- Coffee Experience
- Fundraising
- Social Work
- Food Handling
- Food Safety
- POS
- Supervising Experience
- Public Speaking
- Computer Networking
- Upselling
- Microsoft Excel
Certification
Food Handler Certification
Awards
Minnesota nice, August 2019, MSP Customer Service Action Council honors, Laniya McGhee, for providing excellence in customer service., Envoy Air Employee of the Quarter, November 2022, I was voted for my above and beyond skills in customer services and problem-solving.
Timeline
Vacation Coordinator
Envoy Airlines
05.2025 - Current
Lead Agent, Hub Administration
Envoy Air
03.2022 - Current
Lead Airport Agent - Customer Service
Envoy Air
03.2022 - 05.2025
Customer Service Agent
Envoy Air
03.2022 - 05.2025
High school diploma - General
Humboldt High School