Summary
Overview
Work History
Education
Skills
Timeline
Generic

La’Niya Norman

Norfolk,VA

Summary

Dynamic and results-driven professional with a proven track record at Burger King for enhancing team efficiency and safety. Excelled in customer service and problem-solving, demonstrating exceptional teamwork, leadership, and communication skills. Leveraged product knowledge and complaint resolution abilities to significantly improve service quality and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Team Member

Burger King
04.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Team Member

Harris Teeter
07.2024 - 09.2024
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Crew Member

Sonic
12.2022 - 04.2023
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Team Member

Jersey Mike's Subs
02.2022 - 07.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

Team Member

AutoZone
10.2024 - Current
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Bayside High School
Virginia Beach, VA

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Collaboration and Teamwork
  • Following Instructions
  • Cleaning
  • Flexible Schedule
  • Leadership Qualities
  • Workplace Safety
  • Safety understanding
  • Heavy Lifting
  • Creativity and Innovation
  • Organizing Work Stations
  • Goal Setting and Achievement
  • Product Knowledge
  • Decision-making capabilities
  • Money Handling
  • Cash Handling
  • Complaint resolution

Timeline

Team Member

AutoZone
10.2024 - Current

Team Member

Harris Teeter
07.2024 - 09.2024

Team Member

Burger King
04.2023 - Current

Crew Member

Sonic
12.2022 - 04.2023

Crew Team Member

Jersey Mike's Subs
02.2022 - 07.2022

Bayside High School

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La’Niya Norman