Laniya Snell
Orlando
Summary
Demonstrated proficiency in customer service through effective communication and interpersonal skills, ensuring customer needs were met during face-to-face interactions and phone conversations. Successfully tracked orders from initiation to completion, contributing to timely delivery of services. Maintained a clean and organized work environment, enhancing safety and productivity while adhering to food safety standards. Developed strong working relationships with peers and management, facilitating a collaborative workplace atmosphere.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
McDonald’s
Williams
Orlando
08.2024 - 02.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Greeted customers and ascertained their needs.
- Resolved customer complaints in a professional manner.
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Skills
- Customer service
- Order tracking
- Complaint resolution
- Product selection
- Relationship building
- Food safety
- Time management
- Attention to detail
- Workplace cleanliness
- Safe food handling
- Customer response
- Reliable team worker
- Foodservice standards
- Organizational skills
- Active listening
- Workplace safety
- Product knowledge
Timeline
McDonald’s
Williams
08.2024 - 02.2025