Laniya Spencer
Richmond,TX
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Representative
Harris County Toll Road Authority
Houston, TX
05.2025 - 04.2026
- Assisted customers with inquiries regarding toll fees and payment options.
- Processed transactions efficiently using call center software and database systems.
- Resolved customer complaints by identifying issues and providing timely solutions.
- Maintained accurate records of customer interactions for quality assurance purposes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Data Entry Specialist
Specialty1Partners
Houston, TX
11.2024 - 01.2025
- Entered and maintained data accuracy in company databases and systems.
- Processed high volumes of information efficiently, ensuring timely updates.
- Assisted in the development of data entry protocols to enhance workflow efficiency.
- Conducted regular audits to identify discrepancies and ensure data integrity.
Class A CDL Truck Driver
2 Times Inc.
Plymouth, MN
04.2022 - 10.2024
- Operated commercial vehicles over long distances, ensuring timely deliveries and adherence to schedules.
- Conducted pre-trip and post-trip inspections, identifying maintenance needs to ensure vehicle safety and compliance.
- Managed route planning using GPS technology, optimizing delivery efficiency and reducing fuel consumption.
- Maintained accurate logs of driving hours and vehicle conditions in compliance with DOT regulations.
Food Service Worker
Aramark Food Services
Baton Rouge, LA
10.2017 - 03.2020
- Supervised daily food preparation operations, ensuring compliance with safety and sanitation regulations.
- Trained new staff on food service protocols and customer interaction techniques.
- Streamlined inventory management processes, reducing waste and improving supply efficiency.
- Coordinated front-line service activities to enhance customer satisfaction during peak hours.
Pit Crew Member
Pyro's Fire Fresh Pizza
Memphis, TN
10.2015 - 07.2017
- Operated kitchen equipment efficiently to prepare high-quality pizza products.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained cleanliness and organization of workstations to comply with food safety standards.
- Assisted in training new crew members on operational procedures and safety protocols.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Bachelor of Arts - Mass Communication
Southern University And A&M College
Baton Rouge, LA12.2023
High School Diploma -
White Station High School
Memphis, TN05-2017
Skills
- Problem-solving skills
- Data entry
- Customer service
- Strong work ethic
- Commercial driving
- Class A commercial Driver's license
- Dependable and reliable
- Attention to detail
Certification
- Certified Commercial Truck Driver, 2 Times Inc. - [2 years, 5 months]
Timeline
Call Center Representative
Harris County Toll Road Authority
05.2025 - 04.2026
Data Entry Specialist
Specialty1Partners
11.2024 - 01.2025
Class A CDL Truck Driver
2 Times Inc.
04.2022 - 10.2024
Food Service Worker
Aramark Food Services
10.2017 - 03.2020
Pit Crew Member
Pyro's Fire Fresh Pizza
10.2015 - 07.2017
Bachelor of Arts - Mass Communication
Southern University And A&M College
High School Diploma -
White Station High School