La’Niyah Watson
Detroit,MI
Summary
Highly-motivated employee with a strong background in patient observation and medication management at Progressions Rehabilitation. Proven ability to enhance operational efficiency and deliver exceptional customer service. Skilled in documentation and effective problem-solving, consistently ensuring patient safety and satisfaction. Recognized for leadership and collaboration in fast-paced environments. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medication Aide/Direct Care Worker
Progressions Rehabilitation
Rochester Mills, MI
10.2024 - Current
- Prepare meals, clean, assist with medication, and support with personal care tasks such as showering.
- Participated in performance improvement initiatives related to medication management processes.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
Patient Observer
Touchpoint Medical
Southfield, MI
02.2025 - 06.2025
- Observed behavior patterns for changes that may indicate a potential problem or concern for the patient's health status.
- Maintained accurate records of observations, including times, symptoms and treatments.
Operations Specialist
United Wholesale Mortgage
Pontiac, MI
05.2024 - 08.2024
- Coordinated document retrieval via email and phone, and handled inbound agency calls.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
Hostess / Server Assistant
Detroit Golf Club
Detroit, MI
05.2023 - 08.2023
- Managed guest seating and provided server support in a fast-paced dining environment.
- Verified reservations and wait times with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Customer Service Representative
Liberty Mutual
Redford, MI
01.2023 - 04.2023
- Called clients to address service concerns, build loyalty, and offer tailored solutions.
- Answered customer inquiries and provided accurate information regarding services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Nutrition Service Assistant
Beaumont Health
Dearborn Heights, MI
02.2022 - 09.2022
- I rotated between food service, line staffing, and dishwashing responsibilities.
Salad Artist
Panera Bread
08.2021 - 11.2021
- Assisted with food prep, cashiering, and stock organization.
Cadet
Police Cadet Program
06.2019 - 08.2020
- Supported senior citizens through community outreach: cleaning, shopping, and companionship; worked 120 hours each summer.
Education
Associate of Applied Science -
Wayne County Community College District (WCCCD)
Detroit, MI12-2024
High School Diploma -
Westfield Preparatory High School
Redford05.2023
Some College (No Degree) -
Grand Valley State University
Grand Rapids, MI04-2023
Graduate Certificate -
Schoolcraft College
Livonia, MISkills
- Strong time management and organizational abilities
- Customer service
- Medication management
- Patient observation
- Documentation skills
- Time management
- Vital signs monitoring
- Effective problem-solving and critical thinking
- Excellent verbal and written communication skills
- Natural leadership and team collaboration
Additional Information
Open to roles requiring strong interpersonal, communication, and organizational skills, Actively pursuing opportunities to grow professionally and contribute meaningfully
Volunteer Experience
- Served meals at a local church to support the community
- Operated as cashier after school hours at Westfield Prep School Store
- Distributed informational flyers door-to-door in local neighborhoods
Certification
- BLS Certificate
- CPR Certificate
Timeline
Patient Observer
Touchpoint Medical
02.2025 - 06.2025
Medication Aide/Direct Care Worker
Progressions Rehabilitation
10.2024 - Current
Operations Specialist
United Wholesale Mortgage
05.2024 - 08.2024
Hostess / Server Assistant
Detroit Golf Club
05.2023 - 08.2023
Customer Service Representative
Liberty Mutual
01.2023 - 04.2023
Nutrition Service Assistant
Beaumont Health
02.2022 - 09.2022
Salad Artist
Panera Bread
08.2021 - 11.2021
Cadet
Police Cadet Program
06.2019 - 08.2020
Associate of Applied Science -
Wayne County Community College District (WCCCD)
High School Diploma -
Westfield Preparatory High School
Some College (No Degree) -
Grand Valley State University
Graduate Certificate -
Schoolcraft College