Summary
Work History
Education
Skills
Timeline
Generic

Laniyah Williams

Rochester,NY

Summary

Dynamic Front of House Employee at Chick-fil-A, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Proven ability to thrive in high-pressure environments while maintaining a professional appearance. Skilled in cash handling and fostering teamwork, contributing to a welcoming atmosphere and seamless operations.

Work History

Front of House Employee

Chick-fil-A
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Education

Science

Rochester Academy of Science
Rochester, NY

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Multitasking and organization
  • Cash handling proficiency
  • Professional appearance
  • Up-selling strategies
  • Reservation management
  • Clear communication
  • Food safety knowledge
  • Health and safety

Timeline

Front of House Employee

Chick-fil-A

Science

Rochester Academy of Science
Laniyah Williams