LANNA MAURO

*Managed the check in/check out process for a busy clinic which averaged over a 100 patients a day

*Responsible for scheduling appointments

*Collected copays, outstanding balances for patients

*Responsible for scanning all medical records in patient charts

*Extensive customer service skills related to a high-volume clinic

• Scheduled appointments in computer system.
• Maintained office supplies by taking inventory and submitted orders for low-stock items.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
• Responsible for all medical records requests
• Collected and processed copays and outstanding balances
• Extensive customer service skills

• Managed the check in/check out process for a busy clinic which averaged over a 100 patients a day
• Maintained office supplies by taking inventory and submitted orders for low-stock items.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Verified patient demographic information, copied documentation and directed to provided information.
• Collected copays and outstanding balances from patients