Lanna Miller
Mooresville,NC
Summary
Detail-oriented and dedicated individual with a strong work ethic. Enthusiastic about mastering the administrative assistant field. Constantly seeking opportunities to expand skill set and contribute to team success. Possesses strong administrative capabilities, excels in building relationships, and is adept at problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Walmart
04.2024 - 07.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Environmental Services Housekeeper
Lake Norman Regional Medical Center
02.2018 - 09.2020
- Maintained the cleanliness and sanitation standards within a healthcare setting in accordance with the state guidelines
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
Head Sales Associate
Fast Phil's
05.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Lake Norman High School
Mooresville, NCCosmetic Arts - Cosmetology
Mitchell Community College
Statesville, NCSkills
- Adaptable to changes
- Excellent written and oral communication
- Data entry & Analysis
- Delegation Abilities
- Networking and Fundraising
- Cross-Functional Leadership Qualities
- Teamwork and Collaboration
- Problem-Solving
- Security and Compliance Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cleaned and replenished supplies for up to 65 rooms per shift.
- Trained and mentored 5 employees.
Timeline
Customer Service Specialist
Walmart
04.2024 - 07.2024
Environmental Services Housekeeper
Lake Norman Regional Medical Center
02.2018 - 09.2020
Head Sales Associate
Fast Phil's
05.2017 - 12.2017
High School Diploma -
Lake Norman High School
Cosmetic Arts - Cosmetology
Mitchell Community College
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