Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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Emily Estrada

Fargo,ND

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

2
2
Languages
7
7
years of professional experience

Work History

Customer Service Representative

Walmart
Faribault/Fargo
06.2022 - Current
  • Processed financial services including domestic and international money transfers, bill payments, and money order creation.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Assisted in training new team members on customer service protocols.
  • Managed inventory discrepancies through effective communication with suppliers.

Crew Member

McDonald’s
Faribault
06.2019 - 06.2022
  • Executed tasks as a cashier, bagger, delivery assistant, cook, prep table, stocker, and lobby cleaner.
  • Operated point-of-sale system to process customer transactions efficiently.
  • Maintained cleanliness and organization of workstations to enhance operational flow.
  • Collaborated with team members to ensure timely service during peak hours.

Team Associate

Kwik Trip
Faribault
02.2022 - 05.2022
  • As a team associate, I Organized inventory on shelves to enhance shopping experience., Performed cleaning tasks to uphold hygiene standards in the store., and Prepared food items following safety and quality standards in the kitchen.. Served as cashier, scanning items, preparing gas for customers, and processing money orders efficiently.
  • Managed daily operations to ensure optimal store performance and customer satisfaction.
  • Trained new team members on efficient service protocols and operational procedures.
  • Coordinated inventory management processes to minimize stock discrepancies and enhance availability.

Education

Bachelors - Accounting, Fraud Investigations, Minor in Fraud Investigations

North Dakota State University
Fargo, ND
06-2027

Skills

  • Customer service
  • Conflict resolution
  • Issue resolution
  • Inventory management
  • Communication
  • Detail-oriented
  • Problem-solving
  • Relationship building
  • Empathetic communication
  • Adaptable to changes

Accomplishments

    VITA Springboard 2023-2024

LANGUAGES

English
Spanish

Timeline

Customer Service Representative

Walmart
06.2022 - Current

Team Associate

Kwik Trip
02.2022 - 05.2022

Crew Member

McDonald’s
06.2019 - 06.2022

Bachelors - Accounting, Fraud Investigations, Minor in Fraud Investigations

North Dakota State University