Lanna Ray
Dahlonega,GA
Summary
Dynamic and adaptable professional with a proven track record at Kaya Vineyard and Winery, enhancing guest experiences through exceptional communication and attention to detail. Excelled in fast-paced environments, demonstrating initiative by streamlining event setups and guest services. Skilled in both guest engagement and efficient operational practices, consistently achieving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Assistant
University if North Georgia
Dahlonega, GA
08.2024 - Current
- Assisted with move-in and move-out processes throughout the year.
- Provided guidance and support to students in their daily lives.
- Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
- Organized programs, activities, and events for the residence hall community.
- Provided emotional support and guidance to residents, referring them to campus resources when necessary.
Event Staff Member
Kaya Vineyard and Winery
Dahlonega, GA
08.2023 - 12.2024
- I worked the event staff for weddings, catering, and resorts within this facility.
- I worked in the setup and breakdown of event spaces, ensuring timely readiness for guests.
- Prepared drink orders while maintaining the safety of guests.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Camp Counselor
Snowbird Wilderness Outfitters
06.2021 - 08.2024
- This summer job taught me the importance of teamwork, communication, and adaptability.
- I was a mentor to a small group of girls for 12 weeks, with a new group coming each week.
- I was trained in outdoor recreation, served food, and cleaned bathrooms.
- Each week, I got to learn how to cater to the needs of each of my students to make them feel well-loved, recognized, and have fun.
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
- Helped participants enjoy activities while ensuring adherence to protocol.
Front Service Clerk
Publix
10.2022 - 05.2023
- Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
- Resolved customer complaints in a timely manner to maintain good customer relations.
- Greeted customers in a friendly and professional manner.
- I bagged groceries according to each customer's needs, cleaned bathrooms, ran a floor machine, carried groceries to every customer's car, and provided an online carry-out service.
Team Member
Chick-Fil-A
02.2021 - 10.2021
- This job gave me experience working in an environment in which flexibility was absolutely necessary
- I was expected to bag food, make desserts, take orders, carry out orders, clean, make drinks, and check up on customers
- I was responsible for making sure every guest was satisfied and doing so with a smile
- This job also required me to work well with my peers and learn to communicate in a fast and efficient manner
Servant Team Volunteer
Snowbird Wilderness Outfitters
06.2021 - 08.2021
- I volunteered at Snowbird Wilderness Outfitters but did all the behind-the-scenes work for 12 weeks
- We stocked all food bars during meals and ensured that the entirety of the campus was cleaned and ready for the 700 attendees that week
Education
Some College (No Degree) - Nursing
University of North Georgia
Dahlonega, GASkills
- Communication
- Initiative and proactivity
- Efficiency
- Accuracy
- Adaptability
- Guest Engagement
- Attention to Detail
Unpaidexperience
Servant Team, I volunteered at Snowbird Wilderness Outfitters and did all the behind-the-scenes work for 12 weeks. We stocked all food bars during meals and ensured that the entirety of the campus was maintained for the 700 attendees every week.
Certification
- AHA CPR certified
Timeline
Resident Assistant
University if North Georgia
08.2024 - Current
Event Staff Member
Kaya Vineyard and Winery
08.2023 - 12.2024
Front Service Clerk
Publix
10.2022 - 05.2023
Camp Counselor
Snowbird Wilderness Outfitters
06.2021 - 08.2024
Servant Team Volunteer
Snowbird Wilderness Outfitters
06.2021 - 08.2021
Team Member
Chick-Fil-A
02.2021 - 10.2021
Some College (No Degree) - Nursing
University of North Georgia
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