DeJuhnae Britton
Georgetown,Ky
Summary
Customer service representative with over 8 years of experience and proven history of handling high-pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology and financial services industries.
Experienced with community management, conflict resolution, and resident support. Utilizes effective communication and leadership to maintain positive living environment. Track record of fostering inclusive and engaging community atmosphere.
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
Work History
Resident Assistant
Morning Pointe Senior Living
Frankfort, KY
04.2025 - Current
- Facilitated communication between residents and administration to address concerns efficiently.
- Organized community-building events to enhance resident engagement and foster positive relationships.
- Developed and implemented conflict resolution strategies to promote a harmonious living environment.
- Mentored new resident assistants on best practices for resident support and crisis management.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
Customer Service Representative
Lexington Clinic
Lexington, KY
11.2023 - 03.2025
- Resolved customer inquiries using CRM systems, enhancing overall satisfaction and loyalty.
- Provided product information and troubleshooting support, increasing resolution rates on first contact.
- Assisted in training new staff on customer service protocols and best practices, promoting team efficiency.
- Implemented process improvements that streamlined communication between departments, reducing response times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Rep
AAA Life Insurance
07.2022 - 10.2023
Customer Service Rep
AIG
10.2019 - 06.2022
Customer Service Rep
First Source
08.2015 - 10.2019
Banking Associate
Teleperformance
08.2013 - 08.2015
Education
Highschool - undefined
Jeffersontown
Louisville, KySkills
- Oral and written communication
- Time management
- Critical thinking
- Communication
- Problem-solving
- Conflict resolution
- Community engagement
- Resident support
- Communication skills
- Team leadership
- Process improvement
- Training and mentoring
- Active listening
- Organizational skills
Timeline
Resident Assistant
Morning Pointe Senior Living
04.2025 - Current
Customer Service Representative
Lexington Clinic
11.2023 - 03.2025
Customer Service Rep
AAA Life Insurance
07.2022 - 10.2023
Customer Service Rep
AIG
10.2019 - 06.2022
Customer Service Rep
First Source
08.2015 - 10.2019
Banking Associate
Teleperformance
08.2013 - 08.2015
Highschool - undefined
Jeffersontown