Stefawn Logan
Fort Smith,AR
Summary
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Bost Inc
Fort Smith
04.2021 - 09.2023
- Assisted in planning and implementing recreational activities for participants.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
Customer Service Coordinator
Skye's Enterprises
Fort Smith, AR
01.2016 - 03.2021
- Analyzed trends in customer inquiries and developed strategies to address them effectively.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Line Worker
OK Foods
Fort Smith, AR
02.2013 - 04.2020
- Assisted in troubleshooting problems with machines or equipment on the production line.
- Ensured proper operation of machines by performing routine maintenance tasks such as lubricating moving parts or changing filters.
- Processed orders promptly according to customer specifications.
- Provided support in training new employees on how to properly operate equipment on the production line.
Education
Masters of Business Administration -
Capella University
06.2021
Bachelors of Business Administration -
Stayer University
03.2020
Skills
- Client documentation
- Oral written Communication
- Project Planning
- Decision Making
- Team Leadership
- Time Management
- Problem-Solving
- Risk Management
- obtaining client information,
- preparing and monitoring case plans,
- coordinating services with providers,
- preparing information and recommendations
- Strong attention to detail
- Exceptional listening, questioning, call control, and de-escalation techniques
- Strong customer focus
- Good sound judgment and independent decision-making skills
Timeline
Direct Support Professional
Bost Inc
04.2021 - 09.2023
Customer Service Coordinator
Skye's Enterprises
01.2016 - 03.2021
Line Worker
OK Foods
02.2013 - 04.2020
Masters of Business Administration -
Capella University
Bachelors of Business Administration -
Stayer University
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