Monica Murrietta
Mesa,Arizona
Summary
Energetic, reliable, driven. Results-oriented, highly organized, efficient. Fluent in Spanish Professional and polished telephone, interpersonal and writing skills Comfortable working both independently and as an integral team member. Behavioral technician, certified nursing assistant, patient care technician, alzheimers and dementia care unit care 1991-2004
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Compassion Blossom
08.2025 - Current
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Developed and implemented personalized care plans tailored to unique client needs and goals.
- Facilitated communication between clients, families, and healthcare professionals to ensure coordinated care.
- Mentored junior staff on best practices for client engagement and behavior management techniques.
- Monitored client progress and documented changes in behavior or condition for review by clinical staff.
- Advocated for client rights and needs within community resources to enhance quality of life opportunities.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Legal Recovery Agent
Mobile Mini, Inc
11.2008 - 03.2016
- Responsible for reviewing files to prepare for Civil Litigation. Locating missing units via skip tracing for assets or consumer information.
- Collection on past due accounts after charge off and bankruptcy.
- File and appear in court settings for cases sent for Civil Litigation.
- Assistance in collections in all stages of delinquency
- On committee for core values (Mobilizers)
Debt Negotiator
Law Office of Joe Pesutto
07.2008 - 11.2008
- Responsible for negotiating past due debt on charged off accounts. Skip tracing and recovery for account resolution
- Customer Service
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Patient care
- Disability awareness
- Client transportation
- Team collaboration
- Social skills development
- Crisis management
- Recreational activities
- Patient management
- Progress documentation
- Individualized support planning
- Patient assessments
- Community integration
- Care plan management
- Transportation assistance
- Indirect patient care
- Care delivery
- Nutrition support
- Chronic disease management
- Multitasking and organization
- Daily living support
- Empathy and patience
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Case documentation
- Behavioral support
- Positive reinforcement
- Client advocacy
- Conflict resolution
- Life skills training
- Record keeping
- De-escalation techniques
- Mobility assistance
- Self-care promotion
- Report writing
- Cultural awareness
- Emotional intelligence
- Charting and documentation
- Health services
- Compassionate client care
- Infection control procedures
- Hygiene assistance
- Wellness and nutrition knowledge
- Personal care assistance
- Client safety and first aid
- State regulations
- Community activities
- First aid and CPR
- CPR certification
- Fast learner
- Critical thinking
- Documentation and recordkeeping
- First aid certification
- Medication management
- Attentive to people
- Ability to lift
- Cooking meals
- Certified in CPR/AED
- Vitals monitoring and documentation
- Decision-making
- Clear communication
- Housekeeping
Certification
- CPR/AED/FIRST AIDE CERTIFIED,
- Article 9
- Prevention and and Support
- Abuse and Neglect
- Food Handler Certificate
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Compassion Blossom
08.2025 - Current
Legal Recovery Agent
Mobile Mini, Inc
11.2008 - 03.2016
Debt Negotiator
Law Office of Joe Pesutto
07.2008 - 11.2008