Lanna Strout
New Port Richey,FL
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Highly effective in coaching while demonstrating exemplary communication skills.
Overview
20
20
years of professional experience
Work History
Loan Officer
C2 Financial Corporation
09.2003 - Current
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Identified, analyzed, and interpreted trends or patterns in complex data sets.
Education
License - Appraiser
Central Florida Community College
Central Florida09.2003
License - Mortgage
Central Florida Community College
Central Florida09.2003
Skills
- Customer Service-Focused
- Relationship Building and Management
- Company Policies and Procedures
- Telephone Etiquette
- Customer Engagement
- Terms Negotiation
- Financial Services
- Business Development
- Data Validation
- Microsoft Office Suite
Timeline
Loan Officer
C2 Financial Corporation
09.2003 - Current
License - Appraiser
Central Florida Community College
License - Mortgage
Central Florida Community College
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