Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lansana Sapateh

Lansana Sapateh

Upper Marlboro,MD

Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Overview

2025
2025
years of professional experience
2049
2049
years of post-secondary education

Work History

Server

Longhorn Steakhouse
08.2023 - 10.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

SoBe's Restaurant & Lounge
09.2023 - 06.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Aroma Restaurant & Lounge
09.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Olive Garden
03.2022 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.

Server

Jasper's
8 2020 - 06.2021
  • Responsible for greeting customers at their tables and taking their orders
  • Also bring their food out to them and make sure all their needs are met to their liking

Shift Leader

Bojangles
08.2020 - 04.2021
  • Responsible for overseeing employees completing their task and filling in whenever they needed help
  • Also assisted in taking care of customers who had problems with orders

Customer Service Leader

Royal Farms
10.2018 - 08.2020
  • Ran full eight hour shifts while making sure employees conducted all necessary tasks
  • Duties included attending to customers needs, making sure store was running in a quick, clean, and orderly fashion
  • Also was responsible for training new employees and making sure they knew the correct protocols

Education

BBA - Accounting

Bowie State University
Bowie, Maryland
01-2021

BBA - Accounting

Morgan State University
Baltimore, Maryland
01-2021

High School Diploma -

Charles Herbert Flowers
Springdale, MD
05.2001 -

Skills

Cooperative Team Member

Java

Java Script

Python

C

Microsoft Office

Strong Work Ethic

Hospitality service expertise

Guest Engagement

Timeline

Server

SoBe's Restaurant & Lounge
09.2023 - 06.2024

Server

Longhorn Steakhouse
08.2023 - 10.2024

Server

Aroma Restaurant & Lounge
09.2022 - 01.2023

Server

Olive Garden
03.2022 - 12.2022

Shift Leader

Bojangles
08.2020 - 04.2021

Customer Service Leader

Royal Farms
10.2018 - 08.2020

High School Diploma -

Charles Herbert Flowers
05.2001 -

Server

Jasper's
8 2020 - 06.2021

BBA - Accounting

Bowie State University

BBA - Accounting

Morgan State University

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Lansana Sapateh