Lany Tran
SHEBOYGAN,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Never scared to back down from difficult task and always willing to learn and acquire new skills
Overview
12
12
years of professional experience
Work History
Return Associate
TJ Maxx
Sheboygan, Wisconsin
02.2024 - Current
- Made sure the store is well stocked
- Maintain store mark-downs and put them up for sale
- Make tags for clothes and give the proper price tags.
- Take care of customers making returns and giving them proper refunds.
- Return clothes from fitting rooms back onto the sales floor in the proper location.
Court Monitor/Hostess/Cashier
Skyzone
Torrance, California
03.2018 - 01.2022
- Watch and observe 10 to 50 kids play and have fun while making sure they were being safe.
- Making sure kids were being fed and well hydrated in the food court and helping them with anything they needed.
- Made sure kids were using proper technique on machines and rides they were utilizing.
- Making sure food court and bathrooms were clean and sanitzed.
Cashier/Server
Volcano Tea House
Gardena , California
04.2016 - 11.2017
- I had to cook boba pearls, and make tea and other drinks while helping with customers and taking their orders.
- Make sure the business was nice and clean and making sure the business was up to OSHA sanitation standards.
- Keep inventory and make sure we had enough materials and supplies to keep serving our customers food and drinks.
Cashier/Server
It's Boba Time
Gardena, California
10.2014 - 06.2016
- Made sure customers were taken care of in a timely manner while taking their orders.
- Had to safely handle food and fruits while making sure everything was sanitary. (raw chicken)
- House keeping such as cleaning tables, floors, cookware and bathrooms, and utilization of chemicals for cleaning.
Cashier/Server
Panda Express
Lawndale, California
04.2012 - 09.2013
- I had to take customers orders and serve customers their food while maintaining a professional quality service.
- Making sure the business was always clean and sanitary in all parts of the building for example kitchen/bathrooms/windows
Education
Cosmetology -
Redondo Beach Beauty College
Redondo Beach, CA12-2020
High School Diploma -
Gardena High School
Gardena, CA06-2013
Skills
- Team Collaboration
- Customer Support
- Problem Resolution
- Retail Marketing
- Product Merchandising
- Customer Service
- Inventory Control
- Quality Control
- Adaptability
- Team building
- Teamwork
- Reliability
Affiliations
- Swimming
- Hiking
- Cooking
Accomplishments
- Honor student
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Return Associate
TJ Maxx
02.2024 - Current
Court Monitor/Hostess/Cashier
Skyzone
03.2018 - 01.2022
Cashier/Server
Volcano Tea House
04.2016 - 11.2017
Cashier/Server
It's Boba Time
10.2014 - 06.2016
Cashier/Server
Panda Express
04.2012 - 09.2013
Cosmetology -
Redondo Beach Beauty College
High School Diploma -
Gardena High School