Lanya Rashid
Lawrenceville,GA
Summary
Professional with solid experience in healthcare administration, prepared to excel in supporting clinical operations and patient care. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing patient records, scheduling, communication, and multitasking. Known for reliability, problem-solving, and proactive approach to tasks.
Overview
11
11
years of professional experience
Work History
Dispatcher
Salih Trucking
04.2023 - Current
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled and organized delivery routes.
Clinical Coordinator
Virginia University Integrative Medicine
03.2023 - Current
- Manage day to day operations
- Checking patients in / scheduling
- Cleaned and organized office
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Built strong relationships with patients and families for optimized care satisfaction.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
Patient Coordinator
Vein Clinics of America/ USA Veins
12.2021 - 03.2024
- Scheduling patient protocol
- Checking patients in/out
- Billing and coding
- EMR and LMS systems
- Templating schedules
- Presenting insurance worksheets/ cost estimates
- Ordering office supplies
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Welcomed guests and patients in friendly, positive manner
- Maintained clean and orderly reception area to impress and welcome patients
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Medical Administrative Assistant
Vein Clinics of America
12.2017 - 12.2021
- Submitted Insurance Authorization letter
- Set up sterile tables
- Checked in patients
- Answered phone calls
- Prepped Medicine
- Cleaned the office and organized
- Trained new MA's when needed
- Conducted insurance verification and preauthorizations and managed patient charts.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained and updated patient records for accurate, current medical histories.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Hostess
Rumi's Kitchen
03.2017 - 12.2017
- Greet customers
- Seated customers
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
Phlebotomist
Revive Medical Center
01.2017 - 12.2017
- Put patients on chiropractic beds
- Scheduled patients for their Chiropractic visits
- Performed capillary punctures using appropriately selected syringes and needles to safely collect blood samples
- Coordinated workflow based on stat, schedule or outpatient needs
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
- Followed appropriate collection procedures for different types of samples
- Processed specimens for drug and alcohol screens, following procedures to properly route and record data
- Cleaned the office and organized
Manager
Metro Café Diner
05.2013 - 12.2016
- Greeted customers
- Cashed out customers
- Cleaned entire store
- Managed office supplies, vendors, and staff
- Resolved any customer complaints/issues
- Answered and redirected up to 3-4 calls per minute
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Medical Assistant -
New Horizon Medical Institute
05.2017
High School Diploma -
Central Gwinnett High School
05.2013
Skills
- Empathetic patient care
- Patient relations
- Reception management
- Medical terminology
- Patient call handling
- Patient registration
- Appointment booking
- Multitasking
- Medical equipment ordering
- Data entry
- Dispatch software
- Customer Relations
- In-depth knowledge of insurance billing
- Billing and payment processing
Timeline
Dispatcher
Salih Trucking
04.2023 - Current
Clinical Coordinator
Virginia University Integrative Medicine
03.2023 - Current
Patient Coordinator
Vein Clinics of America/ USA Veins
12.2021 - 03.2024
Medical Administrative Assistant
Vein Clinics of America
12.2017 - 12.2021
Hostess
Rumi's Kitchen
03.2017 - 12.2017
Phlebotomist
Revive Medical Center
01.2017 - 12.2017
Manager
Metro Café Diner
05.2013 - 12.2016
High School Diploma -
Central Gwinnett High School
Medical Assistant -
New Horizon Medical Institute
Similar Profiles
CHINEMEREM JACKLYN UCHEYACHINEMEREM JACKLYN UCHEYA
Senior Medical Consultant at OP. Dr. Salih Onur Basat ·Senior Medical Consultant at OP. Dr. Salih Onur Basat ·
AMMAR MAQSOODAMMAR MAQSOOD
Heavy Truck Driver at Salih Wasim Trasport LlcHeavy Truck Driver at Salih Wasim Trasport Llc
Gözde GüngörGözde Güngör
Teacher Intern at Nevvar Salih İşgören Meslek LisesiTeacher Intern at Nevvar Salih İşgören Meslek Lisesi