Lanydn Maalouf
Hundred
Summary
Dedicated professional with strong problem-solving and guest relations skills. Proven ability to enhance customer experiences and streamline front desk operations.
Overview
2
2
years of professional experience
Work History
Front Desk Associate/Sales Associate
LA Fitness
Spring, TX
07.2025 - 11.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes for members.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front desk area to enhance member experience.
- Assisted in scheduling fitness classes and personal training sessions for members.
- Processed membership applications, payments, and renewals accurately and efficiently.
- Collaborated with team members to support daily operational tasks and improve workflow efficiency.
- Conducted tours of the facility for prospective members, highlighting key features and services.
- Resolved guest issues effectively, ensuring a positive customer experience.
Shift Leader
Scooters
Spring, TX
06.2023 - 12.2024
- Supervised daily operations to ensure optimal service quality and team efficiency.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Coordinated shift schedules to align staffing needs with peak business hours.
- Enhanced team performance through effective communication and motivational strategies.
- Resolved customer inquiries and complaints promptly to maintain satisfaction standards.
Education
Associate of Science - Business/Accounting
Sam Houston State University
Huntsville, Texas, TX05-2028
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
Timeline
Front Desk Associate/Sales Associate
LA Fitness
07.2025 - 11.2025
Shift Leader
Scooters
06.2023 - 12.2024
Associate of Science - Business/Accounting
Sam Houston State University