Lany Tjie
Frisco,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an operations processing senior representative position to expand skills while facilitating company growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
BPO Senior Representative
NTT DATA Services
09.2022 - 01.2024
- Scrubbing, Researching/validating, Data entry and of provider contract records.
- Updating status in customer systems.
- Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading.
- Retrieves and enters data from computer/web-based systems, files and other documents.
- Ensuring accurate and timely completion of transactions to meet or exceed client SLA's ( Service Level Agreements).
- Applying Healthcare and Insurance domain knowledge, theoretical concepts, etc. to undertake problem solving.
- Identifying and resolving both routine and non-routine problems or escalation to more proficient team members.
- Monitoring of e-mail box and sending responses to inquiries
Child Nutrition Worker
FISD
10.2017 - 10.2020
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
BBA -
Atmajaya University
Jakarta, Indonesia1996
Skills
- Problem Solving
- Time Management
- Critical Thinking
- Multitasking and Prioritization
- Meticulous Attention to Detail
- Fluent in English and Indonesian
Timeline
BPO Senior Representative
NTT DATA Services
09.2022 - 01.2024
Child Nutrition Worker
FISD
10.2017 - 10.2020
BBA -
Atmajaya University