Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laplaya Hickman

Harker Heights,TX

Summary

Motivational Supervisor with 20 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Delivery Driver

H-E-B
Temple, TX
10.2018 - 11.2022
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.

Truck Master

Army
Ft Cavazos, TX
10.2015 - 10.2018
  • Facilitated communication between drivers, dispatchers, shippers, receivers, and other stakeholders in the supply chain process.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Managed scheduling, routing, and tracking of drivers, loads, and equipment.
  • Provided driver training sessions on safe driving practices and DOT regulations.
  • Monitored vehicle performance using computerized systems to identify mechanical issues in a timely manner.
  • Ensured that all safety regulations were met while loading and unloading cargo from trailers.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Platoon Sergeant

Army
Ft Carson, CO
08.2012 - 10.2015
  • Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved.
  • Provided tactical and technical guidance to Platoon personnel.
  • Conducted performance counseling of subordinates in the platoon.
  • Organized, supervised and coordinated platoon training activities.
  • Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
  • Inspected equipment prior to use in order to ensure proper functioning condition.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated equipment and machinery according to safety guidelines.

Master Driver

Army
Ft Cavazos, TX
08.2010 - 08.2012
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Drove safely in all types of weather conditions, including snow, ice, rain and fog.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Drove trucks to and from job sites to deliver supplies.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.

Squad Leader

Army
Ft Lewis, WA
11.2000 - 08.2010
  • Managed logistics requirements for assigned area of responsibility.
  • Led small teams in tactical operations under stressful conditions.
  • Reviewed after action reports following completion of each mission or exercise.
  • Ensured compliance with safety regulations during all field exercises.
  • Conducted pre-combat checks and inspections of personnel equipment prior to mission execution.
  • Conducted daily physical fitness training to maintain combat readiness.
  • Trained, coached and mentored military units to improve readiness and training.
  • Supervised maintenance of weapons, equipment, and vehicles.
  • Operated communications equipment to ensure effective field communication.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

Some College (No Degree) -

Central Texas College
Killeen, TX

Skills

  • Standards compliance
  • Workplace safety
  • Safety processes
  • Goal oriented
  • Project planning
  • Relationship building
  • Attention to detail
  • Coaching and mentoring
  • Decision-making
  • Conflict resolution
  • Process improvement
  • Quality control
  • Staff education
  • Performance management
  • Training coordination
  • Field training
  • Mission readiness planning
  • Building morale

Certification

  • CDL A
  • Hazmat
  • Secret clearance

Timeline

Delivery Driver

H-E-B
10.2018 - 11.2022

Truck Master

Army
10.2015 - 10.2018

Platoon Sergeant

Army
08.2012 - 10.2015

Master Driver

Army
08.2010 - 08.2012

Squad Leader

Army
11.2000 - 08.2010

Some College (No Degree) -

Central Texas College

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Laplaya Hickman