Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaPorcha Gainey

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the technical support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Chat Support Advisor

Apple Inc.
03.2021 - 02.2025
  • Provided support to customers via online chat.
  • Achieved an average customer satisfaction score of 95% through exemplary technical support and effective troubleshooting
  • Identified, researched, and resolved technical issues for customers.

Outbound Sales Agent

Comcast
08.2018 - 03.2021
  • Maintained accurate records of customer interactions in CRM database.
  • Closed deals by negotiating pricing, terms, and conditions with clients.

Administrative Assistant

Prestige Insurance
01.2015 - 02.2018
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

Associate of Applied Science -

American College of Healthcare Sciences
05.2025

Skills

  • Customer Service Excellence
  • Data Entry and Database Management
  • Technical and Administrative Support
  • Communication Skills
  • Team Collaboration
  • Information Protection
  • Appointment Scheduling
  • MS Office Proficiency
  • Complaint handling
  • Performance tracking

References

References available upon request.

Timeline

Chat Support Advisor

Apple Inc.
03.2021 - 02.2025

Outbound Sales Agent

Comcast
08.2018 - 03.2021

Administrative Assistant

Prestige Insurance
01.2015 - 02.2018

Associate of Applied Science -

American College of Healthcare Sciences

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