LAPORCHA SHIVERS
Forney,TX
Summary
Professional data management specialist prepared to contribute effectively in data entry environments. Proven experience in maintaining data integrity and accuracy, coupled with strong focus on team collaboration and achieving results. Known for reliability and adaptability, with skills in data processing and database management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Legend Healthcare and Rehabilitation
03.2024 - 01.2025
- Maintain the laundry for residents and the facility
- Clean the dining area
- Maintain personal belongs to residents
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Data Entry Specialist
Southwest Airlines
06.2022 - 02.2024
- Verifying accuracy of data entered; Updating existing records with new information; Sorting and organizing data; Creating reports from data;
- Remained accurate while entering high-volume data into designated fields
- Collaborated with data analysis team to generate reports and provide valuable insights that resulted in a 15% increase in customer satisfaction
- Collaborated with cross functional team to troubleshoot data issues, reducing resolution time by 30% while improving overall data accuracy
- Uphold strict confidentiality protocols when handling sensitive customer or client information during data entry process
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
Healthcare Customer Service Representative
CVS Health
06.2019 - 06.2022
- Promptly handled an average of 80 customer inquiries and complaints per day with a 94% customer satisfaction rate
- Maintained and updated customer accounts in Citrix
- Answered incoming phone calls and provided assistance to callers with questions or concerns and reduced wait time by 6+ minutes
- Engaged with a team of 60+ coworkers and excelled the call volume target by 26%
- Exercised high level of control over confidential medical information
- Verified insurance eligibility, referral authorization and financial education
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
College in Criminal Justice -
Collin County Community College District
McKinney, TX03.2025
High School Diploma -
Garland High School
Garland, TX06.2010
Skills
- Customer service
- Direct sales
- Microsoft Office
- Customer Service Orientation
- Strong Problem Solver
- Cleaning
- HIPAA
- Time Management Abilities
- Data entry
- Computer skills
- Laundry
- Avaya
- Data Verification
- Workplace cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Driver's License
- Child Development Associate Certification
Languages
English
Full Professional
Timeline
Laundry Attendant
Legend Healthcare and Rehabilitation
03.2024 - 01.2025
Data Entry Specialist
Southwest Airlines
06.2022 - 02.2024
Healthcare Customer Service Representative
CVS Health
06.2019 - 06.2022
High School Diploma -
Garland High School
College in Criminal Justice -
Collin County Community College District
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