LaPorcher Berry
Magnolia,AR
Summary
Support services professional equipped to deliver impactful results. Strong focus on team collaboration and adaptability. Skilled in problem-solving, customer relations, and effective communication. Reliable and flexible, ensuring seamless support service operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Services Representative
Enterprise Mobility
06.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Contributed to increased overall support services quality by providing valuable input on operational policies, process enhancements, and team training initiatives.
Personal Aide
Public Partnerships
09.2022 - Current
- Maintained appropriate filing of personal and professional documentation.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Customer Service Representative
TTEC
10.2020 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Emerson Food Mart
04.2012 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate in Applied Science - Pharmacy Technician
Bryan University
11.2024
Certificate - Phlebotomist
Southwest Medical Academy
06.2023
Associate in Applied Science - Medical Administration Assistant
Ultimate Medical Academy
09.2019
Skills
- Active learning
- Remote support
- Customer satisfaction
- Problem-solving skills
- Confidentiality and HIPAA
- Order of draw
- Venipuncture
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Timeline
Support Services Representative
Enterprise Mobility
06.2024 - Current
Personal Aide
Public Partnerships
09.2022 - Current
Customer Service Representative
TTEC
10.2020 - 05.2023
Customer Service Representative
Emerson Food Mart
04.2012 - 10.2021
Certificate - Phlebotomist
Southwest Medical Academy
Associate in Applied Science - Medical Administration Assistant
Ultimate Medical Academy
Associate in Applied Science - Pharmacy Technician
Bryan University
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