Zakiya Ross
Canton,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Paramount
08.2020 - 09.2022
- Resolved existing customers' cases in a courteous and timely manner while ensuring that all necessary information.
- Ensured a seamless customer services experience by properly documenting the customers' issues, discussion, and negotiations.
- Updated account information to maintain customer records.
Customer Service Representative
Teleperformance
05.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Velma Jackson High School
Camden, MS05.2018
Skills
- Product Knowledge
- Complaint Resolution
- Call Management
- Paperwork Processing
Timeline
Customer Service Representative
Paramount
08.2020 - 09.2022
Customer Service Representative
Teleperformance
05.2018 - 07.2020
High School Diploma -
Velma Jackson High School
Similar Profiles
Colleen E. AdamsColleen E. Adams
Sr. Creative Director at ParamountSr. Creative Director at Paramount
Lourdes MirandaLourdes Miranda
Anchor at ParamountAnchor at Paramount
DEBORAH DEELY HARRISDEBORAH DEELY HARRIS
Director, Studio Content at ParamountDirector, Studio Content at Paramount
Nicholas BuddNicholas Budd
Service Technician at ParamountService Technician at Paramount
Toni CofferToni Coffer
Distribution Associate 1 at TeleflexDistribution Associate 1 at Teleflex