Laporsche Youngblood
Fontana,CA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
Work History
Dispatcher/ Payroll
L.Y Trucking
06.2022 - 08.2023
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Answered phone calls and responded to customer emails.
Student Loan Collections Specialist
Credit Adjustments Inc
12.2019 - 04.2022
- Processed debtor payments and updated accounts to reflect new balance
- Worked with customer to create debt repayment plan based on current financial condition
- Advised customers of alternative actions and strategies for debt repayment
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Researched accounts, payment histories and disputes.
- Contributed to the ongoing development of policy changes related to student loans, ensuring relevancy and compliance with federal regulations.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Actively participated in industry conferences and workshops to stay current on student loan trends and best practices.
Phone Banker
Wells Fargo
09.2016 - 12.2019
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services
- Maintained friendly and professional customer interactions
- Counted, verified and handled bank deposits and armored car transactions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Knowledge and skills in multitasking customer systems such CIV and Hogan.
Accounts Payable Accountant
Ultimate Office Supplies
07.2015 - 09.2016
- Created, balanced, and maintained prepaid, fixed assets
- Balanced accounts associated with accounts payable process
- Calculated payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements
- Maintained integrity of general ledger and chart of accounts
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Education
Associate of Science: Nursing -
05.2024
Nursing Assistant Program Completion -
03.2023
American Heart Association CPR Completion -
02.2023
High School Diploma -
05.2013
Skills
- Financial Transactions
- Customer Service Expert
- Past Due Account Management
- Collection Calls
- Excellent Communication
- High Attention to detail
- Critical Thinking Analyst
- Complaint Resolution
- Account Reconciliation
- Document Processing
Timeline
Dispatcher/ Payroll
L.Y Trucking
06.2022 - 08.2023
Student Loan Collections Specialist
Credit Adjustments Inc
12.2019 - 04.2022
Phone Banker
Wells Fargo
09.2016 - 12.2019
Accounts Payable Accountant
Ultimate Office Supplies
07.2015 - 09.2016